Aegis Travel Insurance Reviews

We thought that State Department changes that may have caused carriers to discontinue flying to our destination would have been covered under our insurance, only to find out that it was not. We learned that to have this type of coverage, you need to purchase "cancel for any reason." This doesn't seem reasonable as the changes would have been to no fault of our own.

Fortunately the US government didn't enact additional restrictions to Cuba and we did not have to cancel our trip.

Now we know.

I submitted my claim through April travel protection (Susan Mendez) and received a confirmation of claim submission on October 3rd. 45 BUSINESS days later, I contacted Susan to follow up only to be told she wasn't sure why it hadn't been finalized but would check on it and call me back. 2 more days later after NO response, I attempted to call back. Put on hold for 30 minutes, nothing! Finally called seven corners directly only to find out my claim was never submitted to them and they JUST received it 2 days earlier, on the 45th day, after I called to check on it! Still waiting on that return call from Susan! Will NEVER do business with ATP again!

We called inquiring how to file a claim a few days ago and they said they would email the claim form. We haven’t received it yet.

I am not sure who I spoke with. I called when in Argentina. They were very friendly, efficient, and helpful. I was hoping to file a partial claim with the airline, Aerolinas Argentina, but they will not return my calls. Now I am waiting on some paperwork and will begin the filing process.

Thank you.

Sybille Gramatzki

April travel protection programs offer client friendly premium services that are fairly priced. We heartily endorse the April organization and recommend its services to all travelers.

No problems and excellent service

Phone connection to a live body was quite slow.

I had to change my policy insured amount before traveling. The Squaremouth representative couldn't help me. I had a hard time getting through to April's customer service. The wait time was long, couldn't leave a message and would get cut off. Once I finally got through the representative told me she was the only one working. I could tell she was stressed out about it.

There was a trip delay, but not 6 hours so that wasn't covered. No problem.
However my luggage was lost for over 24 hours and will be filing a claim for that.