Aegis Travel Insurance Reviews
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Overview
Aegis provides three distinct policies on Squaremouth, including a stand-alone Trip Cancellation policy ideal for travelers who already have medical coverage. Their most popular plan, Go Ready Choice, is favored by international travelers with high trip costs.
See how Aegis compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Aegis customers appreciate the level of service they receive when they have questions about their coverage or need assistance while traveling. In contrast, other travelers have reported difficulties in obtaining status updates on filed claims.
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“Aegis policy: Go Ready Choice
I asked to move the start date of the policy up one day. The rep. said fine, but the cgange was never made.
David from CAReview Received: April 28, 2018Was this review helpful?1 out of 1 people found this review helpful“Aegis policy: Go Ready ChoiceThe only problem way before I left was that I changed the amount of the policy and I extended the dates. The amount of the policy was changed but the date extension was not completed. I needed to follow up with a couple of emails or phone calls and it was taken care of.
CurlingSue from MIReview Received: April 27, 2018Was this review helpful?1 out of 1 people found this review helpful“Aegis policy: Go Ready ChoiceDuring our trip we required the services of a physician at our hotel. Once we returned home, I called your number and inquired as to how to file a claim. Your representative was helpful, emailed me the required forms and I submitted the materials. I was impressed by the speed and quality of the response. I now await resolution of the claim.
Kenneth from NYReview Received: April 1, 2018Was this review helpful?1 out of 3 people found this review helpful“Aegis policy: Go Ready ChoiceDavid from SCReview Received: March 5, 2018Was this review helpful?2 out of 3 people found this review helpfulHad to cancel cruise due to a family death. Vert easy and fast process to get refund approved and paid. Highly recommend!
“Aegis policy: Go Ready ChoiceThe initial help with our claim was very good but it is now over two months since we filed our claim and we have not received our refund or had any request for more information. I have sent an email requesting information on the delay.
Lawrence from NJReview Received: February 28, 2018Was this review helpful?2 out of 2 people found this review helpfulReview Updated: 03/28/2018
After my initial inquiry as to the status of our refund it was promptly processed.
Response from AegisWe were pleased to inform Lawrence that his claim has been approved & payment is on the way. The customer did apologize for overestimating the amount of time that had passed & has told us that they are pleased with our service at APRIL. We look forward to the opportunity to insure future trips for them.
“Aegis policy: Go Ready ChoicePurchasing the coverage was easy enough. I will need to file a claim and I am hoping that that process with be just as simple.
tonya from TNReview Received: February 27, 2018Was this review helpful?0 out of 1 people found this review helpful“Aegis policy: Go Ready ChoiceAirline lost luggage traveling inside India. When we contacted April they were marginally helpful advising that person on phone could not give definitive answers. I found the experience less than satisfying. I will be filing a claim and am hopeful that April will be responsive. Please note we now live with n Florida
David from Florida from NJReview Received: February 17, 2018Was this review helpful?1 out of 1 people found this review helpfulResponse from AegisWe thank David for choosing APRIL Travel Protection and are saddened to hear that his assistance experience did not meet his expectations. After looking into this case, our notes indicate that David was unhappy with the $200 limit on their policy’s Baggage Delay benefit. He noted that his wife incurred more expenses than $200 during the 3 days it took for the airline to retrieve their baggage.
We were contacted by David on the front end of their trip immediately after the baggage delay had happened at which point we advised him of the $200 limit. Additionally, this benefit limit information is disclosed during the purchase path and in the fulfillment documents sent immediately after purchasing the travel plan.
To date, our APRIL Claims Department is pending receipt of the completed claim forms for Baggage Delay. Should you have further questions, do not hesitate to contact our APRIL team at 855-277-4587.
“Aegis policy: Go Ready Trip CancellationOur trip was canceled due to an medical emergency. I made a claim and provided all the pertinent medical info, and was told my claim would not be reviewed for forty five days. When purchasing my policy payment was made that same day. I find forty five days to be unacceptable.
Dan from CAReview Received: February 13, 2018Was this review helpful?6 out of 6 people found this review helpful“Aegis policy: Go Ready Trip CancellationI e mailed you requesting refund on a canceled flight from Wenatchee to Seattle on Dec.29th 2017. Have not heard back.
Marilyn or Donald Patterson, mardonpat@hotmail.com. phone 509 682 9427Marilyn from WAReview Received: January 25, 2018Was this review helpful?0 out of 3 people found this review helpful“Aegis policy: Go Ready ChoiceAll service was good. Thank you very much.
Theodore from FLReview Received: January 21, 2018Was this review helpful?0 out of 1 people found this review helpful
Last updated: September 23, 2026