Aegis Travel Insurance Reviews

I use only squaremouth, they are excellent, easy to work with, very professional

I would use Squaremouth again...thanks for the great communication and documentation. Always like to see lower prices..

easy to do business with...so glad we didn't need to cancel our trip

We are very happy with our protection purchase. the protection that would have been provided by the cruse line would not have covered airfare, extra days at the beginning of the trip and end of the trip. Your insurance was very competitive. Thanks

Called morning after our flight was cancelled to check coverage for a claim. They said they would email a claim form. I never got it.
Not sure if I will be able to file now.

I called to get clarification on filing a claim. It took 3 business days for the call to be returned. This is poor customer service. I was then sent the wrong form for submitting my claim.

I appreciate your customer service representative who explained how travel protection works. This representative would have been the second one I spoke with as the first one seemed distracted and hurried and didn't answer my questions well.

I have not received a claims form in the mail yet. I did receive two emails from April. I did not see them until I had concluded my trip. Once I did, I emailed them the copies of the medical doctor's report which included medical codes. I called them on July 19, 2017 to confirm they received my emails with documentation. The representative is forwarding my emails to the claims department.

Contacting them was confusing. It didn't help that I was in a lot of pain. I initially tried the bolded outside the US phone number. During Two phone calls – the representatives didn't know how to handle my request. I then called the customer service/claims phone number which was not bolded.
I was able to get a claim number started – the representative was knowledgeable. Depending how quickly my claim is resolved will determine how I modify my rating.

Cannot comment on APRIL as we did not need it-that is the good news. Squaremouth website and person I talked with made procedure and decisions relatively easy. Will use site again.

Claim processed rapidly. Very professional service. Recommended highly.