Aegis Travel Insurance Reviews

The legal information regarding potential claims was overwhelmingly confusing for a layperson....
Especially in regards to pre-existing conditions. I talked to an April representative, explaining my
preconditions about interpreting that section of their policy. Still confusing, but with her assurance
I proceeded with the purchase. Legal jargon is dreadful and if anything in regards to such policies ,
a clearer written position by April would be an incentive to use them in the future. Definitive answers!.

I would recommend April to others but only if they contacted April directly with any questions. Especially
in regards to pre-existing conditions.

Even in Square Mouth's
request for me to fill out a review my first name is still spelled incorrectly. I believe this is a good company and they have underwriters that provide good coverage. However attention to detail like
not correcting the spelling of the customer's name after the error was pointed out affects the perceived level of competency.

This was the best policy I could find to protect our expensive 14-day vacation, which included a 11-night cruise to the Southern Caribbean. It had all the protections I was looking for to protect our investment. On the second day of the cruise, I developed a sinus infection and conjunctivitis in the right eye. I had to see the ship doctor and will be filing a claim for this medical expense as soon as I get all the paperwork finished. I hope my experience with the claim will be as good as my experience with purchasing the policy and interacting with your customer service team.

Trip cancelled with the only experience being the travel insurance premium, I had to contact April twice to get the premium refund. The refund was prorated.

The one month window of submitting a claim is a bit short when the person doing the claim is the one that was ill and thus the trip was cancelled.

Glad I didn't need the insurance, but my call to the insurance rep (to clarify an issue) was handled courteously and professionally. Thanks.

Too soon to rate as we have a claim in progress.....

I could not locate my April insurance information (lack of printing when received on my part) so I called April customer service and the information was promptly emailed which included luggage tag information and insurance cards. Give yourself time to read the policy as it is very detailed. Even though insurance wasn't needed during our trip it was comforting to know it was there. I took my 80 yr old mother with me over seas and the policy April provided best fit our needs. Due to the prompt day before departure help from April customer service I selected five stars.