Aegis Travel Insurance Reviews

I had tried to obtain information about possible changes in the amount covered by my policy, and I received inadequate information about how to do so during the first call I made. A second call provided more helpful information, including the correct email address to use to make a change. It was frustrating, however, not to be able to talk through with a representative the change I wanted.

Getting the Customer Service on Chat from Squaremouth and Phone from April was difficult. I had to call 4 times April to make them understand my claim and send me the claim forms.

Hi,
Thank you for your great service.
I lost a rain cover for my carriage. what can you do for me regarding that.

No comment

Not the best i would expected

Generally satisfied.

very easy to arrange.....NO HASSLES!!!!

The customer service representative was easy to talk to but did not allow us to proceed the claims at first and explained to us the reason was that the arrival date passed the coverage period. However, I tried to explain to her why we arrived the next day and what caused the delay. The situation was stressful as we got bumped from United (UA1033) which was supposed to depart Panama City on 12/27/16 and arrived Houston then Houston to Austin which we're expecting to arrive in Austin (our home) on same day. The consequence was that I missed picking up my son from his father and his father has arranged his travel plan. Things do not always go as planned as we boarded the plane on 12/27/16 but the plane had technical problem (AC not working; plane overheated for over 100 degrees inside the cabin) and same flight was cancelled on 12/27/16 after 6-8 hours waiting at the gate due to the reason given that the US immigration did not accept us for late arrival.

We're placed at the hotel in Panama city overnight and had to get up at 4am on 12/28/16 heading to Houston. We're left with a big hiccup several times throughout the entire trip from Panama city to Austin and made our arrival safely the next day. After talking with the representative for over half an hour, she finally allowed us to file the claims. Also, the policy allows only local transportation but not the rental car. I like the price but don't like the policy as it is not flexible for us to rent a car, I also think the company should treat us with courtesy due to the situation and did not reject us the first time to file the claims which gave us the bad impression.

April's 24 hour line emergency is a joke. I could not find some one to pick the phone for a while when I had a family emergency. When I finally reached the person, customer service did not care for my situation and did not return my call when promised. I had to ultimately work directly with the hospital at the time of discharge. It's been 2 weeks now and have still no idea on the status of the claIm,

The entire transaction went smoothly. The real test is if there is a claim and we had none.