Aegis Travel Insurance Reviews

I fell backward hitting my head on the concrete the first day of our trip! My spouse called APRIL right away. Your representative was very reassuring and told us exactly where to go and what to do. We knew that APRIL reps were waiting for a call from us once we got to the ER. Because of the medical staff in our party we opted to not go to the ER, knowing that our evaluation showed no signs of deterioration.
I called APRIL back and was able to speak with the same person we spoke with initially! She was pleased that I was stable and reassured us again to call with the slightest question or need.

Everyone I spoke to at Squaremouth and April insurance companies were polite, knowledgeable and helpful. I would do business with them again.

Our Dad, Gil, ( age 67 ) is in the hospital right now ( admitted 11/21/2016) in the Philippines, Asia ( departure date to Philippines 09/12/2016 ) for a left foot infection ( 6 days & counting ) with NO COVERAGE from APRIL TRAVEL PROTECTION purchased thru Squaremouth despite complying all the requirements.

My dad and Mom has Annual multi-trip plan ( Date of policy 07/10/2016 to 07/09/2017 ) with a 90 days coverage per trip and look back period of 90 days. We inform April right away a few hours after my dad got admitted (first day) and a case file was open for him. I gave April all the available details that i have at that time and specific instructions to coordinate with the hospital directly with regards to the requirements. April took 3.5 days to contact the hospital directly thru their local agent which is not accredited to the hospital (i told April about who are the hospital accredited local agents on the 1st day), despite repeated pleas calls and instructions, i was on the phone day and night.

MY dad could have been DEAD by that time, 3.5 days just to get back to you to START the process. That is unacceptable.

On the 5 day, after all the requirement being submitted by the hospital and from the family, they said my dad is not covered because of pre - existing condition related infection according to the Rep that i'm dealing with, her supervisor made that decision, just like that. My dad has diabetes but in stable and in control condition and was taking regular medication for it. I called Sqauremouth about before purchasing the plan and i was assured and also it's in the website that if a condition is stable and in control, it is not consider a pre existing condition. Regular visits to Canada in July and August 2016 with nothing happen.

As of this writing , April is asking for our dad family doctor info in Seattle, they ask me for this on a black Friday ( a US holiday), Sat & Sunday, the clinic is close? really,really, despite asking April what other info do they need early on? i could have given them that on the 1st day, i assumed its a delaying tactics for them, keep stalling until the poor policy holder gives up.

April Takes your money right away, but when you need the protection you need during an emergency and that's the whole reason why we bought travel insurance in the first place. Right now, we are paying out of pocket for the hospital bills and medications that are mounting. Buyers beware. I don't want anybody or there family to have this stressful experience from April.

I told April the following that we as a family are going to do the following after the 6 day of confinement of our dad.

1.) make on-line reviews on all travel insurance websites and social media on our experience, this review is just the start, i have 5 people and more line up to do this.
2.) We will file a complaint with Squaremout base on the promise of zero complaint policy - that us also the reason why we bought the policy with Sqauremouth because of this.
3.) If April and Squaremouth will not make it RIGHT for our dad, we will make legal action once he comes back to the States. I in the process of looking for legal representation right now.

Buyers beware of April Travel Protection.

John
In behalf of our Dad Gil

Had to change policy after trip dates and location were altered out of our control. Update process was easy. Not sure if I talked to April or Square mouth customer service

We were unable to travel for health reasons. A claim was filed with April by mail. They were contacted to ensure they had received the claim and they have. They are in process of evaluating the claim which, according to their customer service, requires 30 business days. We will be able to provide more information after the claim is fully evaluated and our refund is provided.

My husband and I travel frequently; we are older, but have never yet filed a claim. Due to a fall shortly prior to our trip, we were unable to travel. The customer assistance at April was very good in terms of getting the documentation to me. I needed to call once for clarification; someone answered and was very helpful. Our claim was completed and in the hands of the company about a month after the incident. Within 3 weeks April had reviewed the claim and covered fully our losses. We have learned via email that a check is to be issued and received shortly.

All I wanted was Hurricane Insurance, when Hurricane Michael was obviously going to hit Kure Beach, just south of Wilmington, I called to check on the policy and to find out the actual circumstances required for the policy to pay. I called twice, talked to two different people, both told me my policy would not cover a hurricane. They said I had trip interruption insurance....I said I do not know what that means but when I called and bought the policy I told the representative that I cared nothing for cancellation due to illness, death, job loss, etc I just want coverage in case a named hurricane was going to 'interrupt' our stay.... One representative said she was going to go back to the date I bought the policy and listen to the taped conversation. Doubtful that she did, she never called back. A few days later when it was announced that just to the south of the Wilmington area there was a mandatory evacuation I called again.......this time the representative told me I had 'trip cancellation' insurance and that I could cancel for any reason???? OK so just how confident would you have been filing a claim with this company???? I called the rental agency, who got in touch with the owner of the rental on our behalf and worked something out that was satisfactory. Yes I could have cancelled our reservation, filed a claim, and your company may or may not have paid but under the circumstances I wasn't willing to risk losing $3300. I wasn't willing to take that chance. Next October I will be renting the same house, the same $3300, and will once again attempt to buy 'hurricane insurance' ..........I wonder if there is an insurance company that can weed through all the legal mumbo jumbo in the policy to simplify it enough so that the general public can REALLY know what they are buying because relying upon representatives to tell you what you have is dicey at best!

Glad to know it is there in case we need it.

I'd heard about Squaremouth and decided to try it when planning a family trip that included my parents as well as my in laws. The site allowed me to do feature comparisons with other top travel plans, including cost. I found the perfect plan to settle my worried mind even though we didn't have to, thankfully, put it to use.