Aegis Travel Insurance Reviews
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Overview
Aegis provides three distinct policies on Squaremouth, including a stand-alone Trip Cancellation policy ideal for travelers who already have medical coverage. Their most popular plan, Go Ready Choice, is favored by international travelers with high trip costs.
See how Aegis compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Aegis customers appreciate the level of service they receive when they have questions about their coverage or need assistance while traveling. In contrast, other travelers have reported difficulties in obtaining status updates on filed claims.
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“Aegis policy: Go Ready Choice
Easiest way we've found to compare and purchase travel insurance!
Terri from WIReview Received: October 9, 2016Was this review helpful?0 out of 0 people found this review helpful“Aegis policy: VIP PlanIn early stages. Have only asked for proper claim forms. Cordial. Said they would comply on Monday, Oct 10.
Thomas Dowd from FLReview Received: October 8, 2016Was this review helpful?0 out of 0 people found this review helpfulReview Updated: 11/05/2016
Our carrier was fast, wfficient and fair. We were very pleased.
“Aegis policy: Go Ready ChoiceWe have return from our trip on 9/27/16 and we called April insurance on 3- occasion requesting a claim form. Each time April said, "they will e-mail the claim forms and we have not received the forms as of 10/3/16." April have verified our e-mail address & no claim forms yet. This doesn't look good on April's customer service. Plan to call Squaremouth about the matter.
Joseph from CAReview Received: October 4, 2016Was this review helpful?1 out of 2 people found this review helpfulReview Updated: 11/06/2016
We contacted April USA for their claim forms 4-times. For the first 3-attempts by phone starting on 9/28/16, they said they will e-mail the claim form but we never received the e-mail form by e-mail. On the 4th attempt, we finally received the e-mailed claim form as we were getting very discouraged & dissatisfied. We started to call Squaremouth about the claim form problem. On October 4, we received the claim form finally from April USA.
We faxed the 19 page documents labelled every page our policy and case file #'s including the completed/signed claim form to April, USA on October 17, 2016.
April USA did send an e-mail on 10/17/16 that they received the faxed 19-pages of documents.Also, we sent the 19-pages of documents including the the completed claim form by certified mail with signature required to April USA on 10/17/16. On October 21, we received an e-mail from April USA that our completed claim form was processed and approved. It was a fast turn around. One reason for the fast turn around, the documents faxed to April, USA was thorough, labelled and complete as what April USA requested.
On October 29, we received 2-checks. Again, it was a fast turn around. One check for the emergency room bill and another check for our out-of-pocket reimbursements. All in all, we are very satisfied and we would use April USA again.
SquaremouthThank you for posting a review of April Travel Protection.
We apologize for your negative experience.
A member of our Zero Complaint team contacted you to discuss this further.
Please contact us at 800-240-0369 if you have any questions, we are happy to help.
“Aegis policy: Go Ready ChoiceI was concerned if some of the features important to me were included in the actual policy. They explained they were but the copy within the policy was evasive and more than a bit confusing! I think they could do a far better job in writing if they concentrated on keeping it simple and using easy to understand for the non-professional
Would I go out if my way to recommend April? We had no. Claim experience to go by. Every insurance company is a winner if the client has no need
To rest them. I'd hate to rate them too high when they' ve not been tested.Robert from CAReview Received: September 29, 2016Was this review helpful?0 out of 0 people found this review helpful“Aegis policy: Economy PlanI've used square mouth in the past and like the ability to choose the coverage I need, although, thankfully I've never had to file a claim. My interaction regarded the length of coverage, but that could have been a typo on my part.
Lucy from CAReview Received: September 29, 2016Was this review helpful?0 out of 0 people found this review helpful“Aegis policy: Go Ready Choiceit was easy to compare different travel insurance using Squaremouth. APRIL Travel Protection is what I ended up purchasing and had to file a claim. I tore my ACL during my vacation in Puerto Vallarta, MX and had to see the hotel doctor. He didn't do much - just gave me an ACE bandage & prescription-strength ibuprofen & some sort of anti-inflammatory cream. Although having to gather the documents, fill out the paperwork, , etc was a bit of a hassle, it was easy enough to get reimbursed for the doctor cost. From the time I filed the claim to receiving the reimbursement check, it took around a month to receive the check.
Highly recommend Squaremouth to search for travel insurance (excellent customer service & chat function!) and APRIL travel protection service.Lily A. from CAReview Received: September 22, 2016Was this review helpful?3 out of 3 people found this review helpful“Aegis policy: Go Ready Trip CancellationRichard from ILReview Received: September 7, 2016Was this review helpful?1 out of 1 people found this review helpfulThe coordination efforts with April were very good, I provided the requested documents and everything went well.
“Aegis policy: Go Ready ChoiceOur visas were delayed, and we had to reschedule our trip outside the coverage window. When I called to ask about options for this policy, the agent said changes because of visas complications aren't covered, but that she would ask some questions about our situation. We never heard back.
DC from COReview Received: August 30, 2016Was this review helpful?0 out of 0 people found this review helpfulResponse from AegisDear client, it appears that a phone number was not listed in your Summary of Benefits for our team to contact you back following your initial call. Nonetheless, you were correctly informed that a delay in travel documents is excluded from coverage as it is not considered an unforeseen event. Clients are responsible to review all entry requirements for the intended destination and request the necessary visas in a timely manner prior to departure. Only a policy including Cancel for Any Reason (CFAR) coverage would have helped your situation, but that coverage must be purchased within 7 to 14 days of your Initial Trip Deposit (depending on the plan).
SquaremouthThank you for posting a review.
We apologize for your negative experience.
A member of our Zero Complaint team contacted you today to discuss this further.
Please contact us at 800-240-0369 if you have any questions, we are happy to help.
“Aegis policy: Go Ready ChoiceGreat Customer Service
Cecile from FLReview Received: August 22, 2016Was this review helpful?0 out of 0 people found this review helpful“Aegis policy: Go Ready ChoiceCan someone contact me about my claim please?
Jack from ILReview Received: August 14, 2016Was this review helpful?0 out of 0 people found this review helpfulSquaremouthThank you for contacting Squaremouth.
A member of the Zero Complaint Team contacted you on 8/16/2016 to schedule a time to discuss your claim.
Alternatively, you may reach us at 800-240-0369. We are delighted to help.
Thank you again.