Aegis Travel Insurance Reviews

Had to change policy after trip dates and location were altered out of our control. Update process was easy. Not sure if I talked to April or Square mouth customer service

We were unable to travel for health reasons. A claim was filed with April by mail. They were contacted to ensure they had received the claim and they have. They are in process of evaluating the claim which, according to their customer service, requires 30 business days. We will be able to provide more information after the claim is fully evaluated and our refund is provided.

My husband and I travel frequently; we are older, but have never yet filed a claim. Due to a fall shortly prior to our trip, we were unable to travel. The customer assistance at April was very good in terms of getting the documentation to me. I needed to call once for clarification; someone answered and was very helpful. Our claim was completed and in the hands of the company about a month after the incident. Within 3 weeks April had reviewed the claim and covered fully our losses. We have learned via email that a check is to be issued and received shortly.

All I wanted was Hurricane Insurance, when Hurricane Michael was obviously going to hit Kure Beach, just south of Wilmington, I called to check on the policy and to find out the actual circumstances required for the policy to pay. I called twice, talked to two different people, both told me my policy would not cover a hurricane. They said I had trip interruption insurance....I said I do not know what that means but when I called and bought the policy I told the representative that I cared nothing for cancellation due to illness, death, job loss, etc I just want coverage in case a named hurricane was going to 'interrupt' our stay.... One representative said she was going to go back to the date I bought the policy and listen to the taped conversation. Doubtful that she did, she never called back. A few days later when it was announced that just to the south of the Wilmington area there was a mandatory evacuation I called again.......this time the representative told me I had 'trip cancellation' insurance and that I could cancel for any reason???? OK so just how confident would you have been filing a claim with this company???? I called the rental agency, who got in touch with the owner of the rental on our behalf and worked something out that was satisfactory. Yes I could have cancelled our reservation, filed a claim, and your company may or may not have paid but under the circumstances I wasn't willing to risk losing $3300. I wasn't willing to take that chance. Next October I will be renting the same house, the same $3300, and will once again attempt to buy 'hurricane insurance' ..........I wonder if there is an insurance company that can weed through all the legal mumbo jumbo in the policy to simplify it enough so that the general public can REALLY know what they are buying because relying upon representatives to tell you what you have is dicey at best!

Glad to know it is there in case we need it.

I'd heard about Squaremouth and decided to try it when planning a family trip that included my parents as well as my in laws. The site allowed me to do feature comparisons with other top travel plans, including cost. I found the perfect plan to settle my worried mind even though we didn't have to, thankfully, put it to use.

Easiest way we've found to compare and purchase travel insurance!

In early stages. Have only asked for proper claim forms. Cordial. Said they would comply on Monday, Oct 10.

We have return from our trip on 9/27/16 and we called April insurance on 3- occasion requesting a claim form. Each time April said, "they will e-mail the claim forms and we have not received the forms as of 10/3/16." April have verified our e-mail address & no claim forms yet. This doesn't look good on April's customer service. Plan to call Squaremouth about the matter.