Overview

Aegis provides three distinct policies on Squaremouth, including a stand-alone Trip Cancellation policy ideal for travelers who already have medical coverage. Their most popular plan, Go Ready Choice, is favored by international travelers with high trip costs.

Trips Protected
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SINCE 2013
80,272
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AVG. MONTH
666
Total Reviews
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SINCE 2013
1,467
Detailed Rating
Customer Service Before Trip
4.21/5
Customer Service During Trip
3.46/5
Customer Service During Claim
3.35/5

See how Aegis compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.09 (1,467 reviews)

Many Aegis customers appreciate the level of service they receive when they have questions about their coverage or need assistance while traveling. In contrast, other travelers have reported difficulties in obtaining status updates on filed claims.

  • 5
    826
  • 4
    289
  • 3
    170
  • 2
    73
  • 1
    109
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  • Aegis policy: Go Ready Choice

    The one month window of submitting a claim is a bit short when the person doing the claim is the one that was ill and thus the trip was cancelled.

    Thomas from NY
    Review Received: June 8, 2017
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    2 out of 2 people found this review helpful
    Aegis policy: Go Ready Choice

    Glad I didn't need the insurance, but my call to the insurance rep (to clarify an issue) was handled courteously and professionally. Thanks.

    Lisa from FL
    Review Received: May 22, 2017
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    0 out of 0 people found this review helpful
    Aegis policy: Go Ready Trip Cancellation

    Too soon to rate as we have a claim in progress.....

    Bonnie from CA
    Review Received: May 7, 2017
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    1 out of 2 people found this review helpful

    Review Updated: 06/04/2017

    Our claim was handled beyond 5+....very happy with all our communication and expediting of payment of claim.

    I have asked twice and gotten no reply....since we have had a claim, may we purchase travel insurance from you in the future?

    Aegis policy: Go Ready Choice

    I could not locate my April insurance information (lack of printing when received on my part) so I called April customer service and the information was promptly emailed which included luggage tag information and insurance cards. Give yourself time to read the policy as it is very detailed. Even though insurance wasn't needed during our trip it was comforting to know it was there. I took my 80 yr old mother with me over seas and the policy April provided best fit our needs. Due to the prompt day before departure help from April customer service I selected five stars.

    Donna from GA
    Review Received: May 5, 2017
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    0 out of 0 people found this review helpful
    Aegis policy: Go Ready Trip Cancellation

    Found you on the website. Had a few questions and called. Very helpful, easy. Husband could not go on trip, April sent me forms to fill out and file claim. Which I plan to do this week.

    sandy and peter from MA
    Review Received: May 5, 2017
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    0 out of 0 people found this review helpful
    Aegis policy: VIP Plan

    Squaremouth was referred to us by our travel agent as a possible insurance provider. After reviewing numerous policies and providers online, the APRIL policy offered by Squaremouth was chosen because it provided the coverage we needed at one of the lowest rates. .Further contact, via phone, with the provider was very helpful; the agent being courteous and able to answer all our questions. Fortunately, we had no need of the insurance in our travels.

    L.W. from VA
    Review Received: May 3, 2017
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    0 out of 0 people found this review helpful
    Aegis policy: Go Ready Choice

    Thankfully, I didn't need to use it. I did call to ask the CSR some questions about travel in Peru. She was helpful, but basically did the same thing I was able to do, which is use the internet to find answers.

    Thelma from WA
    Review Received: April 29, 2017
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    0 out of 0 people found this review helpful
    Aegis policy: Go Ready Choice

    Edgar from TX
    Review Received: April 21, 2017
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    0 out of 0 people found this review helpful

    After receiving the claim form fro APRIL insurance
    We processed and sent it back with all the necessary documentation that they required.
    Our claim was approved in less than 21 days.
    In fact we already got the check for 100 % of the claim
    Word of caution. Keep all your documentation Airlines tickets , travel itinerary . As soon as the accident happens please call the Claim department and get a claim number.

    Aegis policy: Go Ready Choice

    Amazing customer service with thorough protection. I felt I needed to upgrade my policy just days before I left and they responded immediately and answered all of my concerns, provided contact numbers to me over the phone and pointed out who and how to contact the proper persons for each concern I had. I felt comfortable leaving the Country knowing I had this policy coverage along with a responsive and professional team to rely upon if I had a problem. I will be using April again on my next trip. Five Stars!

    Evelyn from NV
    Review Received: April 20, 2017
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    0 out of 0 people found this review helpful
    Aegis policy: Go Ready Choice

    You were recommended by a friend and we are very happy to know we are protected in foreign countries

    Catherine from FL
    Review Received: April 16, 2017
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    0 out of 0 people found this review helpful

Last updated: September 24, 2026