Aegis Travel Insurance Reviews

Dear client, it appears that a phone number was not listed in your Summary of Benefits for our team to contact you back following your initial call. Nonetheless, you were correctly informed that a delay in travel documents is excluded from coverage as it is not considered an unforeseen event. Clients are responsible to review all entry requirements for the intended destination and request the necessary visas in a timely manner prior to departure. Only a policy including Cancel for Any Reason (CFAR) coverage would have helped your situation, but that coverage must be purchased within 7 to 14 days of your Initial Trip Deposit (depending on the plan).

Thank you for posting a review.

We apologize for your negative experience.

A member of our Zero Complaint team contacted you today to discuss this further.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.

Thank you for contacting Squaremouth.

A member of the Zero Complaint Team contacted you on 8/16/2016 to schedule a time to discuss your claim.

Alternatively, you may reach us at 800-240-0369. We are delighted to help.

Thank you again.

We thank our policyholder for addressing his concerns, again, after his recent claim settlement.

All details pertaining to the optional Cancellation for Any Reason ("CFAR") benefit are outlined in the plan description of this website and also in the fulfillment documents sent via email immediately after purchasing the travel insurance policy. CFAR under the APRIL Choice plan provides 75% reimbursement of the pre-paid, forfeited, non-refundable payments or deposits to the travel supplier, excluding insurance premium.

His frustrations were centered around his misunderstanding that insurance is not intended so that the policyholder can be reimbursed twice by two separate entities for the same monies. The policyholder was already being reimbursed by the airline for 75% of his cancelled ticket's cost. Despite those monies already coming back to him, this policyholder wanted APRIL to reimburse him for those same dollars. Instead, APRIL followed the rules of his policy which mirror all other insurance providers which was to reimburse him for the portion of his ticket's costs that were not returned by the airline.

As requested by the policyholder, his settlement was processed under the CFAR provision and the reimbursed amount was based off the remaining costs not refunded by his airline. As stated, any reason cancellations (which do not require the policyholder to declare why they cancelled) are limited to a reimbursement of 75% of the non-refunded trip costs. In order to receive 100% reimbursement of the non-refunded trip costs, our adjusters would need to evaluate the policyholder's reason for cancellation.

On 7/18/16, we asked the policyholder to provide a reason for cancellation so our adjustors could potentially seek a 100% reimbursement under the standard Trip Cancellation benefit if his reason is a covered unforeseen event (as outlined in the terms & conditions of the policy). Our team is still pending a reply.

Thank you for taking the time to submit a review.

A member of the Zero Complaint Team contacted you on 7/19/2016 to discuss the Cancel For Any Reason coverage.

Squaremouth agrees with April's decision.

Please contact a member of the Zero Complaint Team if you have any questions. We are delighted to help and can be reached at 800-240-0369.

Thank you for the opportunity to assist you.