Overview

Aegis provides three distinct policies on Squaremouth, including a stand-alone Trip Cancellation policy ideal for travelers who already have medical coverage. Their most popular plan, Go Ready Choice, is favored by international travelers with high trip costs.

Trips Protected
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SINCE 2013
76,732
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AVG. MONTH
518
Total Reviews
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SINCE 2013
1,424
Detailed Rating
Customer Service Before Trip
4.2/5
Customer Service During Trip
3.44/5
Customer Service During Claim
3.36/5

See how Aegis compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.09 (1,424 reviews)

Many Aegis customers appreciate the level of service they receive when they have questions about their coverage or need assistance while traveling. In contrast, other travelers have reported difficulties in obtaining status updates on filed claims.

  • 5
    800
  • 4
    277
  • 3
    169
  • 2
    73
  • 1
    105
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  • Aegis policy: VIP Plan

    I already wrote a very strong recommendation quote (on how easy it was to purchase trip insurance and what it covered) upon finishing my purchase pre-trip. Please look it up!

    Melissa from GA
    Review Received: July 18, 2016
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    0 out of 1 people found this review helpful
    Aegis policy: Go Ready Choice

    Your 24 hr customer service provided immediate doctor visit to us at our hotel in Copenhagen. Thanks much.

    Raymond from CA
    Review Received: July 12, 2016
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    1 out of 1 people found this review helpful
    Aegis policy: Go Ready Choice

    Since I did not have to file a claim, all I can comment on is the purchasing of the policy which was seamless.

    Samantha from VA
    Review Received: June 24, 2016
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    0 out of 0 people found this review helpful
    Aegis policy: Go Ready Choice

    Katheryn from CO
    Review Received: June 14, 2016
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    1 out of 1 people found this review helpful

    The claim process was clear and straight forward. I was contacted regarding the completion of the claim within their 30 day framework.

    Aegis policy: Go Ready Choice

    I am very pleased with the way my claim was handled, yet would point out that timeliness is extremely important. I took sick the night before traveling to the airport where we were staying, before catching an early morning flight the next day. I saw my Dr. on travel day, who had me come back the next day for further diagnosis and treatment. In the interim I called APRIL and received medical forms to take with me to that next Dr.'s appointment. On the day I would have flown out, I was in the Dr.'s office and they filled out the paperwork stating that I was unable to make the trip. In reviewing my policy for Trip Cancellation or Trip Interruption Coverage, it states "that a Physician must advise cancellation of the covered trip on or before the Scheduled Departure Date." I was very grateful that I had the forms with me on the day of departure, but wonder how it would have gone if I had been admitted to the hospital the night before or had gotten on the plane and didn't have the opportunity to contact APRIL Travel Protection when I did. I had pneumonia and found it difficult to tend to these matters.

    Once my claim was filed, it was handled promptly and efficiently. There was very good followup by APRIL when the claims adjuster requested additional information and my response wasn't properly copied to them. I will definitely continue to use SquareMouth to fill my travel insurance needs and recommend APRIL Travel Protection for fair, prompt coverage.

    Sally from CA
    Review Received: June 7, 2016
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    6 out of 6 people found this review helpful
    Aegis policy: Go Ready Trip Cancellation

    Just a great experience.

    Peggy from AL
    Review Received: June 7, 2016
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    0 out of 0 people found this review helpful
    Aegis policy: Go Ready Choice

    I like having the confidence that we will be protected in case of illness or accidental injury.

    Larry from WA
    Review Received: May 17, 2016
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    0 out of 0 people found this review helpful
    Aegis policy: Go Ready Choice

    I cancelled trip, so I cancelled the insurance.

    Sara Ruth from VA
    Review Received: May 16, 2016
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    0 out of 0 people found this review helpful
    Aegis policy: Go Ready Choice

    It was a comfort knowing our expensive flight-cruise-flight was protected with APRIL Travel Protection. The policy was very comprehensive and offered everything we needed. Luckily, we had an uneventful trip and did not have to make any claims. We will consider Travel Protection with APRIL for our next big trip and recommend APRIL to our friends & family.

    Barry from WA
    Review Received: May 10, 2016
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    0 out of 0 people found this review helpful
    Aegis policy: Multi-Trip Plan Universal

    After talking to the company prior to my delayed trip, I was pessimistic that I would be made whole in my claim, but I was very happy when I received my reimbursement of almost four times the amount I expected. I am very glad to recommend April insurance.

    richard from NY
    Review Received: May 9, 2016
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    3 out of 3 people found this review helpful