Aegis Travel Insurance Reviews

My claim was filed over 3 weeks ago and have heard nothing.

APRIL travel Protection's support/service was less than negative four stars. I broke my leg in Italy four days before I flew home from Rome to LAX. I was unable to walk and had two pieces of luggage. There were multiple exchanges with Customer Service notably Johanna but in the time before my flight absolutely nothing was arranged by her, in fact trying to communicate with her added stress and exhaustion to the last four days of my trip. I have never been so disappointed in travel Insurance company as I was with April.
I told her that I was in remote areas of Italy and it would be difficult to reach me by phone or email but the only type of message she left was her name and her phone number asking me to call. There was never any answer. Ultimately I had no recourse but to ask the tour company I was with to help me despite the fact that I had bought the policy from April. Luckily the tour company decided to be gracious and do the job that April should have done. I will never ever use April Travel Protection. II will certainly publicize their incompetence on every social media website.
.April accomplished nothing for me except making the experience much more stressful than it needed to be. They should be ashamed to promote themselves as travel protection insurance.

Squaremouth isn't the problem exactly. April Travel Insurance is. I experienced a problem while overseas and I was not able to contact April. I spent over $40.00 trying to contact them to no avail. I finally contacted customer service from Squaremouth. When I explained my problem customer service didn't really help. It was only after I pushed the operator by telling her that I couldn't get hold of April several times that she said someone would contact me. I received an email with a different number for April. Fortunately the medical emergency did not occur and I was able to continue my trip. I will not use them again.

I was not happy with April because I could not reach them in spite of the phone numbers I had. The Squaremouth operator I spoke to could have been a little more caring when I explained my problem. It appear that she didn't really care or didn't know what to do. I do travel extensively and have used Steve's Travel Insurance Store which I enjoyed.

Good price and piece of mind.. Since I had no claims I cant actually comment on that part of thier business.

We have filed a claim with April for trip cancellation due to Joaquin storm --We are awaiting their results.

A letter was mailed to me on October 1st to say the claim had been settled and the check would be sent separately. So far as of the 8th, I have not received a check.

All service reps were cordial and efficient.

I would recommend this policy to other travelers.

I only bought trip cancellation coverage. Liked the price, and the one time that I called them they were very helpful.

Needed to increase amount of coverage due to slight change in travel. Took several telephone calls and emails to finally get it done. Poor customer service just trying to increase coverage and give them more money. That scares me about what claim service might look like. I will definitely not use April again.

ATP policy was quick easy to purchase, affordable and coverage was clearly explained . I did get sick on vacation and had to file a claim. It was handled promptly and without any hassle. While I hope never to have to use it again, I will certainly continue to purchase my travel policies from ATP. Peace of mind is priceless.