Aegis Travel Insurance Reviews

filed a claim as my wife was not up to making the trip so we had to cancel because of her anxiety attack about flying

Medically prohibited from taking trip. A claim was filed this past week.

April has been most uncooperative and uncommunicative. They denied our claim verbally and we have yet to receive any claim forms, or anything else in writing. We are trying to determine what medical condition they are basing their pre existing denial on

Needed to change date that policy ends because of airline tickets. Had no problem.

While the agents were friendly, the amount of paperwork was ridiculous.

I was very pleased that I received my insurance money. You always hear about how insurance companies fight in order not to pay people their due. But I was treated very professionally. I would use your company again in my next travels. I was sorry to miss the trip, but I had to have a double knee replacement surgery. Thank you again for your good service

I made a claim with April insurance upon entering the emergency room, 7,500 miles from home. I was assigned a case worker who seemed to be no more than a receptionist. For one month no action was taken. My case was then taken away from the first agent and escalated to a more senior agent who show no interest in my medical condition, but focused instead ob the purchase date of my insurance and the initial deposit date of my trip. She was clearly searching for any loophole to deny my claim. so it was no surprise that two weeks later, six weeks after making my claim, it was denied as preexisting. I now must hire an attorney as my doctors are all happy to testify that my particular condition was a medical emergency and can never be preexisting.

They take forever to process a claim and the customer service reps are nothing but rude.

I appreciate the help and resolution of the claim. The initial contact did not provide all the information I needed. So, the process was a bit extended. In the end, everything worked out. Thank you.

I haven't heard anything since submission of the claim and it has been over 30+ days since submission.