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Overview

Aegis provides three distinct policies on Squaremouth, including a stand-alone Trip Cancellation policy ideal for travelers who already have medical coverage. Their most popular plan, Go Ready Choice, is favored by international travelers with high trip costs.

Trips Protected
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SINCE 2013
75,067
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AVG. MONTH
465
Total Reviews
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SINCE 2013
1,395
Detailed Rating
Customer Service Before Trip
4.2/5
Customer Service During Trip
3.42/5
Customer Service During Claim
3.35/5

See how Aegis compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.08 (1,395 reviews)

Many Aegis customers appreciate the level of service they receive when they have questions about their coverage or need assistance while traveling. In contrast, other travelers have reported difficulties in obtaining status updates on filed claims.

  • 5
    781
  • 4
    270
  • 3
    168
  • 2
    72
  • 1
    104
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  • Aegis policy: Economy Plan

    Based on past experience with April I chose them again--very competitive and insured all that I needed.

    Gerald from GA
    Review Received: September 9, 2015
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    1 out of 2 people found this review helpful
    Aegis policy: Go Ready Choice

    I am waiting for an affidavit to sign stating that I will not use any of the miles since I cancelled the trip. This could have been made clear to me a lot sooner.

    Johanna from CA
    Review Received: September 2, 2015
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    0 out of 0 people found this review helpful
    Aegis policy: Go Ready Choice

    Very good customer service - available and responsive,
    Straight forward claim submission and processing,

    Erella from NY
    Review Received: September 2, 2015
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    1 out of 2 people found this review helpful
    Aegis policy: Go Ready Choice

    April Travel Protection is dragging their heels in paying medical bills and trip interruption claims. They keep saying it is still under review, but has been over 2 months.

    anonymous from WA
    Review Received: September 2, 2015
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    2 out of 2 people found this review helpful
    Aegis policy: Multi-Trip Plan Universal

    although it took several week to process the claim I can honestly say I was impressed with the process . I submitted documentation requested once with the relevant claim form and lo and behold several checks arrived a few weeks later with no queries and settlement for what I requested in full.
    Very well done!

    John from AL
    Review Received: September 2, 2015
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    5 out of 5 people found this review helpful
    Aegis policy: Multi-Trip Plan Universal

    I submitted a claim for delayed baggage to APRIL on and have yet to hear from them! Not even an acknowledgement that they are working on my claim!
    As such, I am only giving a 4* rating for now. In the event they settle my claim correctly, I will change my rating to 5*; otherwise, I will drop my rating to NO or 1* !

    Ellen from CA
    Review Received: September 2, 2015
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    2 out of 2 people found this review helpful
    Aegis policy: Go Ready Choice

    Everything was quick, easy, and professional.

    Gregory from FL
    Review Received: September 2, 2015
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    0 out of 0 people found this review helpful
    Aegis policy: Go Ready Trip Cancellation

    Had a little trouble getting a quote and had to call several times but once I received the quote everything proceeded smoothly.

    Had no claims on my past two trips but the one before had problems with lost luggage (4 days) and trip delay of 14 hours. April Insurance promptly reimbursed me for my expenses.

    I will continue using them for travel insurance as their prices are fair and they provide the type of travel insurance I need.

    Debra from AZ
    Review Received: August 30, 2015
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    0 out of 0 people found this review helpful
    Aegis policy: Go Ready Choice

    The agency was prompt in providing claim form as soon as I called in to initiate the claim.
    Unsure yet how they will process the trip cancellation for any reason claim.

    Zhoujing from CA
    Review Received: August 12, 2015
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    0 out of 0 people found this review helpful
    Aegis policy: Go Ready Choice

    Our luggage did not make the connection from our transfer in Rome to our final destination in Milan. Since our arrival was early evening we knew we'd be without our suitcases until the next day at the very least. We kept track of all our purchases and communications with the airline. Once we got home I contacted April and got the claim process rolling. The only glitch was their getting our email address wrong, so the attachments they sent were delayed initially. Once everything was submitted and follow up requests supplied, we were paid within 30 days.

    Nancy from CA
    Review Received: August 10, 2015
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    0 out of 0 people found this review helpful