Overview

Detour offers two comprehensive policies on Squaremouth that cater to the insurance needs of adventurers. Both plans, @the edge and @the edge+, cover travelers participating in a wide range of activities and feature strong financial protection for medical emergencies and evacuations.

Trips Protected
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SINCE 2023
10,212
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AVG. MONTH
187
Total Reviews
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SINCE 2023
214
Detailed Rating
Customer Service Before Trip
4.58/5
Customer Service During Trip
3.59/5
Customer Service During Claim
4.31/5

See how Detour Insurance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.5 (214 reviews)

Detour customers highlight the provider’s efficient claims process, with some getting claims settled faster than expected. Other travelers, however, report frustrations at the amount of supporting documentation requested when submitting a claim.

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  • Detour Insurance policy: @the edge plus

    Experience was good. No problems. Made one call for clarification and was assured our coverage was appropriate. I plan on using next trip and would recommend.

    Ray from NJ
    Review Received: April 17, 2024
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    1 out of 1 people found this review helpful
    Detour Insurance policy: @the edge

    All I really wanted was to purchase health insurance for my trip because I am on Medicare and they don't cover overseas medical expenses.
    However, I was not able to do so. I would strongly suggest that you make this an option for other travelers. I did not have a need for all of the additional insurance that was provided with this policy.

    Sandra from MI
    Review Received: April 7, 2024
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    2 out of 2 people found this review helpful
    Detour Insurance policy: @the edge

    So far there has been no claim made - it will take time to get the paperwork from the hospital. I was told I have up to 1 year to get this approved so until I am healthy this will have to wait. But DeTour Insurance seemed willing to help with this claim

    Allan from MN
    Review Received: April 6, 2024
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    1 out of 1 people found this review helpful
    Detour Insurance policy: @the edge

    I had received courteous and speedy responses to my application prior to my trip. Because of unexpected illness the day of my departure I had to cancel this flight/trip. I'm have contacted Detour and received the same attentive responses by helping me with the necessary paperwork . I will now wait prayerfully for my refund ……… So far I would recommend Detour to others.

    Valerie from CT
    Review Received: April 5, 2024
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    1 out of 1 people found this review helpful

    Review Updated: 05/03/2024

    My claim had been processed professionally and in a timely manner within a month. I received the full amount of canceled trip and have chosen Detour again for upcoming travel end of May. Unfortunately Squaremouth doesn’t offer this company at this time so I went directly to their site. Hopefully Detour will be back with you soon.

    Response from Detour Insurance

    Dear Valerie,
    Thank you for making time to share your positive pre-trip and claim filing experiences. We appreciate the recommendation, and look forward to protecting you on future trips!

    Detour Insurance policy: @the edge plus

    The ease & prompt respobse of subsequent communication to correct a date of return was fast & easy. Would recommend .

    Venita from TX
    Review Received: April 3, 2024
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    1 out of 1 people found this review helpful
    Response from Detour Insurance

    Hi Venita,
    We are pleased to hear of your positive customer service experience with Detour. We are happy to help. Thank you for the recommendation!

    Detour Insurance policy: @the edge plus

    The claims process was straightforward and pretty quick.

    Joseph from MA
    Review Received: April 3, 2024
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    1 out of 1 people found this review helpful
    Response from Detour Insurance

    Dear Joseph,
    Thank you for making time to share your positive feedback surrounding Detour's straightforward claim process. We appreciate it. Happy to hear you had a good experience!

    Detour Insurance policy: @the edge plus

    Gary from LA
    Review Received: April 2, 2024
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    1 out of 1 people found this review helpful

    It would have been a 5 star rating but the processor missed a receipt I'd provided. That precipitated an exchange of emails. But the problem was corrected and a full payment received. Otherwise the claims process is easy and payment is made quickly.

    Detour Insurance policy: @the edge

    I like quick response from the team

    Haiti Ag Innovations from FL
    Review Received: March 31, 2024
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    1 out of 1 people found this review helpful
    Detour Insurance policy: @the edge

    Customer service was great. They were friendly, knowledgeable and helpful. Great customer service experience!

    Scott from OK
    Review Received: March 31, 2024
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    2 out of 2 people found this review helpful
    Detour Insurance policy: @the edge

    We had to cancel our trip due my wife having a heart attack. I submitted all documents as requested, and haven't heard a word from the company.

    Scott from SC
    Review Received: March 30, 2024
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    5 out of 5 people found this review helpful