Detour offers two comprehensive policies on Squaremouth that cater to the insurance needs of adventurers. Both plans, @the edge and @the edge+, cover travelers participating in a wide range of activities and feature strong financial protection for medical emergencies and evacuations.
See how Detour Insurance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Detour customers highlight the provider’s efficient claims process, with some getting claims settled faster than expected. Other travelers, however, report frustrations at the amount of supporting documentation requested when submitting a claim.
Experience was good. No problems. Made one call for clarification and was assured our coverage was appropriate. I plan on using next trip and would recommend.
All I really wanted was to purchase health insurance for my trip because I am on Medicare and they don't cover overseas medical expenses.
However, I was not able to do so. I would strongly suggest that you make this an option for other travelers. I did not have a need for all of the additional insurance that was provided with this policy.
So far there has been no claim made - it will take time to get the paperwork from the hospital. I was told I have up to 1 year to get this approved so until I am healthy this will have to wait. But DeTour Insurance seemed willing to help with this claim
I had received courteous and speedy responses to my application prior to my trip. Because of unexpected illness the day of my departure I had to cancel this flight/trip. I'm have contacted Detour and received the same attentive responses by helping me with the necessary paperwork . I will now wait prayerfully for my refund ……… So far I would recommend Detour to others.
Review Updated: 05/03/2024
My claim had been processed professionally and in a timely manner within a month. I received the full amount of canceled trip and have chosen Detour again for upcoming travel end of May. Unfortunately Squaremouth doesn’t offer this company at this time so I went directly to their site. Hopefully Detour will be back with you soon.
Dear Valerie,
Thank you for making time to share your positive pre-trip and claim filing experiences. We appreciate the recommendation, and look forward to protecting you on future trips!
The ease & prompt respobse of subsequent communication to correct a date of return was fast & easy. Would recommend .
Hi Venita,
We are pleased to hear of your positive customer service experience with Detour. We are happy to help. Thank you for the recommendation!
The claims process was straightforward and pretty quick.
Dear Joseph,
Thank you for making time to share your positive feedback surrounding Detour's straightforward claim process. We appreciate it. Happy to hear you had a good experience!
It would have been a 5 star rating but the processor missed a receipt I'd provided. That precipitated an exchange of emails. But the problem was corrected and a full payment received. Otherwise the claims process is easy and payment is made quickly.
I like quick response from the team
Customer service was great. They were friendly, knowledgeable and helpful. Great customer service experience!
We had to cancel our trip due my wife having a heart attack. I submitted all documents as requested, and haven't heard a word from the company.