Trips Protected
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SINCE 2004
207,900
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AVG. MONTH
1,185
Total Reviews
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SINCE 2004
5,280
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.87/5
Customer Service During Claim
3.91/5

See how Redion compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,280 reviews)

Many Redion customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3177
  • 4
    1053
  • 3
    439
  • 2
    139
  • 1
    253
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  • Redion policy: Custom

    Claim Process
    I had no claim.

    Ned from TX
    Review Received: March 2, 2010
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    Redion policy: Custom Luxe

    Before Trip
    documentation answered all my questions, so no reason to contact cutomer service

    Glen from WA
    Review Received: March 2, 2010
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    1 out of 1 people found this review helpful
    Redion policy: Custom

    Before Trip
    I found the information straightforward and easy to understand.

    During Trip
    I did not need to use customer service or the insurance carrier during my trip.

    Claim Process
    I am not submitting a claim.

    Marjorie from MN
    Review Received: March 1, 2010
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    0 out of 0 people found this review helpful
    Redion policy: Custom

    During Trip
    Not applicable

    James from MA
    Review Received: February 27, 2010
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    0 out of 0 people found this review helpful
    Redion policy: Custom

    During Trip
    did not need any service, thank the goddess

    Elizabeth from RI
    Review Received: February 24, 2010
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    0 out of 0 people found this review helpful
    Redion policy: Custom

    Before Trip
    A great resource. Very fast. So glad we didn't need it.

    During Trip
    Never used.

    Paula from OK
    Review Received: February 21, 2010
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    0 out of 0 people found this review helpful
    Redion policy: Custom

    During Trip
    since I didn't have to use the insurance,i don't know how good they are.But I will definitly use squaremouth again,i rely like the service you are providing by getting the best quote and will make sure the client are helped if they have a claim

    Astrid from IL
    Review Received: February 15, 2010
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    0 out of 0 people found this review helpful
    Redion policy: Custom

    Before Trip
    Set up quickly and exactly what I wanted. Additional medical protection should we need it.

    Alyce from FL
    Review Received: February 15, 2010
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    0 out of 0 people found this review helpful
    Redion policy: Custom

    Before Trip
    Every thing went smoothly.

    Janet from CA
    Review Received: February 4, 2010
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    0 out of 0 people found this review helpful
    Redion policy: Custom

    Before Trip
    I found everything prior to the trip quite seamless. thank you.

    During Trip
    I could not call toll free, just did not work and I am fairly tech savvy. Then it took a while to get the claim form. I had to ask several times.

    Claim Process
    I submitted the claim and have not received an email response. AM still waiting.

    cecilia from MA
    Review Received: January 30, 2010
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    16 out of 18 people found this review helpful

Last updated: October 3, 2026