24 Hour Travel Assistance Insurance

What is 24 Hour Assistance Service?

All travel insurance providers listed on Squaremouth offer 24-Hour Assistance Services as an insurance benefit to policyholders. These departments are dedicated to helping travelers who encounter problems or have coverage questions during a covered trip.

No matter where you are in the world, you can call your provider to get assistance with everything from a small inconvenience to larger issues that require immediate attention. Most travel assistance services can offer medical and emergency support.

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FAQs: 24 Hour Assistance Service

What Can Emergency Assistance Services Help With?

The extent of support that a travel insurance provider offers can vary. Most companies will go above and beyond to help their policyholders get out of stressful situations and return home safely.

Examples of what a 24 Hour Assistance Service department can help with include:

Medical Assistance Services

A primary concern for travelers planning international travel is getting sick or injured in a foreign country. This can be especially stressful if you don’t speak the local language.

The best travel insurance companies will be there to assist you in the event of a medical emergency through the following services:

• Medical Referrals: Can utilize their vast medical network to connect you with competent medical professionals abroad
• Emergency Transportation Arrangement: Will work with air ambulances and other local medical transportation services to arrange emergency medical evacuations
• Payment to Medical Facilities: Can provide payment if a hospital requires medical expenses be paid upfront before administering medical care

Travel Emergency Services

In addition to medical support, most 24 Hour Assistance Service departments can provide additional aid if you experience trouble while away from home, including:

• Legal Referrals: May be able to connect you with local law professionals at your destination
• Emergency Translation: Can connect you with an interpreter or other translation services to help communicate with local police, medical professionals, and more
• Emergency Cash Transfers: Can arrange the transfer of cash to you if your credit cards are deactivated or you run out of money while traveling
• Transportation Home: May be able to help arrange a safe return home if you encounter a natural disaster, civil unrest, or other emergency that impacts your ability to travel
• Lost Travel Documents & Lost Luggage: Can help locate or replace travel documents, such as passports and visas, or personal belongings that are lost during a covered trip
• Emergency Message Relay: Can transmit messages to family members back home if you’re unable to reach them

Does Travel Insurance Provide Roadside Assistance?

The vast majority of travel insurance policies do not offer roadside assistance. While rare, some providers’ 24 Hour Emergency Assistance departments may be able to help you locate auto-repair shops, connect you with local tow companies, or help facilitate rental vehicle returns.

If you are renting a car overseas and are concerned about breaking down, we recommend checking what type of support your rental car agency can provide.

Why Do Travel Insurance Providers Offer 24-Hour Emergency Assistance?

There’s no such thing as a risk-free trip. To combat the uncertainties of travel, especially abroad, travel insurance plans include an emergency hotline that can be reached at any point during your trip.

Providers offer this service as an added benefit to travelers and to provide peace of mind if their trips take a turn for the worse. While providers do their best to satisfy their policyholders, some providers have better customer service reputations than others.

Squaremouth shows reviews and ratings for each provider on our platform. These come directly from previous customers and can provide insight into the quality of service they received.

How To Contact Your Provider’s Emergency Assistance Department

Your travel insurance provider’s contact information can be found on your travel insurance policy, on their Squaremouth provider page, on their website, or within their mobile app. If you’re traveling abroad, we recommend saving this phone number somewhere that you can access easily if your phone is dead or out of service.

Keep in mind that providers often have separate numbers for domestic and international travelers. It’s also important to remember the country code if you’re heading overseas, which is “+1” if you’re trying to reach a U.S. number.

Does it Cost Money to Call A Provider While Traveling?

If you’re traveling within the United States, you may contact your provider at any time using their toll-free phone number free of charge. This typically extends to travelers visiting Canada and U.S. territories. If you are traveling internationally, you may be charged a fee. The extent of that fee will be based on your phone plan, carrier, and destination.

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Please be aware that coverage and eligibility requirements for this benefit differ by policy.

Looking for a policy with 24 Hour Assistance Service coverage?

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