Compare Aegis Plans in Just A Few Simple Steps
Aegis provides three distinct policies on Squaremouth, including a stand-alone Trip Cancellation policy ideal for travelers who already have medical coverage. Their most popular plan, Go Ready Choice, is favored by international travelers with high trip costs.
See how Aegis compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Aegis customers appreciate the level of service they receive when they have questions about their coverage or need assistance while traveling. In contrast, other travelers have reported difficulties in obtaining status updates on filed claims.
I filed a claim but when it came time to pay the claim everyone dissappeared. Told me the claim was being sent to adjuster. Adjuster never got it. Sent an email to Aegis claims and no answer. No way to contact customer service.
No one respond my emails pre travel and after the trip.
Easy to purchase online at a reasonable cost.
Had to cancel trip completely due to medical illness. Took me 2 days to get a hold of anyone at Aegis, then complete a 6 page form and attach all receipts and itinerary, Difficult to do will my illness, and have heard nothing back from them yet. I wish I had picked a different insurance company for this expensive trip.
Thank you for your review and for sharing your concerns regarding the claims process. When we spoke, you were able to share you submitted your documents directly with the claims administrator, and you were concerned you had not received an acknowledgement. I was able to reach out to the claims team who were able to confirm receipt of your documents last week. Your case is in queue for review, this week. Should further documentation be needed, they will be in contact with you. In the meantime, if you have any questions, please feel free to reach out to Claims Contact (833) 403-4898 (Toll Free).
had a couple of pre trip questions that Aegis responded to quickly and with clarity.
Thank you so much for sharing your feedback! We’re glad to hear our team was quick and clear in getting back to you before your trip. We know how important it is to feel confident and well informed ahead of time. Hope you had a safe trip and that everything went smoothly!
They have been very helpful and efficient. Thank you.
Thank you so much for your kind words. We’re very glad to hear that our team has been helpful and efficient in assisting you. Our goal is to make the claims process as smooth and supportive as possible, especially when unexpected situations arise during travel.
We appreciate the time you took to share your experience, and we’re always here to help if any questions arise.
Did not get updates during my claim and started to worry.
I emailed them asking for a claim form, and they have not responded timely. It's very disappointing. Would not buy again.
As I stated previously they delayed unnecessarily either due to negligence, poor training of the agents or to delay payment. The final payment was exactly what I asked for.
It took almost a month, but otherwise was seamless.
Thank you for taking the time to share your review. We're glad to hear that your claim was reviewed and processed within our standard timeframe of three business weeks. We hope you'll keep Aegis in mind for your future travel insurance needs.