Compare Aegis Plans in Just A Few Simple Steps
Aegis provides three distinct policies on Squaremouth, including a stand-alone Trip Cancellation policy ideal for travelers who already have medical coverage. Their most popular plan, Go Ready Choice, is favored by international travelers with high trip costs.
See how Aegis compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Aegis customers appreciate the level of service they receive when they have questions about their coverage or need assistance while traveling. In contrast, other travelers have reported difficulties in obtaining status updates on filed claims.
Buying the policy was simple and clear. We have never made a travel insurance claim before but it was necessary this trip as we had to cancel the entire trip due to illness. We're hopeful that our claim is accepted.
I am not happy with the process. I have sent the requested documents twice and each get a response that appears to be AI generated asking for the same documents. I’ve asked them to call be so far no luck. I’d appreciate your intervention
714-328-0217
Steve Sanfilippo
Thanks for providing this feedback, Steve! After investigating this further, we see that your claim was approved for payment, and our team representative spoke to you directly to share this update. We’re glad we could help!
Did not take the trip due to medical issues. Working with Aegis is difficult. They ask for duplicated information. Medical letter was required, sent, and when that was not enough a medical form had to be filled out by doctor. They are pleasant enough on the phone but I feel that the company wants me to give up. Requirements keep being amendef
Thank you for this feedback, Elizabeth. We understand that the claims process can feel involved, especially during an already stressful medical situation, and we appreciate the effort required to gather documentation.
To move your claim forward, certain items are needed to properly evaluate eligibility under the policy. These requirements are consistent with standard insurance claims processes and are part of ensuring claims are reviewed accurately and fairly. While these were requested via email, our claims manager will be reaching out to you directly to offer additional support. We're here to help you!
pleased with program
Thank you for your review! We’re happy to hear that you were pleased with your experience. We appreciate you choosing Aegis and look forward to supporting you again in the future.
Just too slow to settle. Generally satisfied with the amount, although one item was denied for a reason I found questionable.
Thank you for your feedback. After reading your review, we personally connected with you to better understand your experience and were grateful for the opportunity to speak with you directly
We understand how frustrating it can be when part of a claim is denied or takes longer than expected. While the early check-in expense felt connected to your delay, it fell outside the covered time period under the policy. We recognize this can be confusing and truly value your perspective.
Since additional documentation was required in this case, it extended the processing time. We appreciate your patience and were happy to hear you were generally satisfied with the outcome.
It was a pleasure speaking with you, and we’re grateful for your thoughtful feedback.
I called upon return from our trip and advised them of our cancelations due to damage to the ferry and was emailed documents. At this time I am still waiting for the ferry company to send in writing the confirmation of the cancelation, repeated tries to get this. Meanwhile I am collecting all the other documents for the claim.
Thank you for your thoughtful review! We're sorry to hear about your trip interruption but glad our team was able to support you promptly and guide you through the claims process. We understand it can be frustrating to wait on documentation from third parties; however, submitting all documents together helps avoid processing delays. If there’s anything more we can do to assist, please don’t hesitate to reach out. We’re here to help you every step of the way!
Just waiting for them to get all my information to see exactly what they are going to do for our luggage that was lost for three days
Thanks so much for taking the time to provide this feedback! We completely understand the waiting can feel frustrating, especially after dealing with lost luggage for several days. We want to reassure you that we’re ready to move forward as quickly as possible.
On 4/27/26, our team emailed you the claim form along with a checklist of the required supporting documents. Once we receive your completed submission, we’ll review it and determine reimbursement based on your coverage. If you have any questions while completing the form or if anything is unclear, we’re more than happy to help. You can reach out to us directly at (800) 498-9540.
Our goal is to make this process as smooth and stress-free as possible, and we truly appreciate the opportunity to assist you. We look forward to receiving your information soon and taking great care of the rest!
Our claim was accepted and the customer service reps were polite. It was just very slow. I filed via email. Once they had all the documents they needed it took about 22 business days to process and another 3 before funds were deposited.
Thank you for sharing your experience. We’re glad to hear your claim was approved and that our team was courteous throughout the process. That said, we sincerely apologize that the timeline did not meet your expectations.
This claim took longer than usual due to higher claim volume at the time, as our standard processing timeframe is typically one to two weeks after all documentation is received. We understand how important timely resolution is, and we regret the delay in this case.
To help prevent situations like this going forward, we’ve continued to invest in efficiencies such as our online claim intake, which eliminates the need for traditional claim forms, speeds up reviews, and often enables instant payment upon approval. Many customers who use this option experience significantly faster outcomes.
We truly appreciate the feedback. It helps us continue improving, and we thank you for trusting us to protect what matters to you.
Fortunately I had no need to file any claims. Having my plan gave .e security in the event i became ill, missed a flight, canceled trip etc. Thank you
Patricia King
fell and broke my arm which required medical treatment. treatment recommendation by their assistance line was considerable different than in-country doctors.
Last updated: June 16, 2026