Aegis Travel Insurance Reviews
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Overview
Aegis provides three distinct policies on Squaremouth, including a stand-alone Trip Cancellation policy ideal for travelers who already have medical coverage. Their most popular plan, Go Ready Choice, is favored by international travelers with high trip costs.
See how Aegis compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Aegis customers appreciate the level of service they receive when they have questions about their coverage or need assistance while traveling. In contrast, other travelers have reported difficulties in obtaining status updates on filed claims.
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“Aegis policy: Go Ready Choice
Easy to purchase online at a reasonable cost.
Carl from FLReview Received: November 29, 2025Was this review helpful?0 out of 0 people found this review helpful“Aegis policy: Go Ready ChoiceHad to cancel trip completely due to medical illness. Took me 2 days to get a hold of anyone at Aegis, then complete a 6 page form and attach all receipts and itinerary, Difficult to do will my illness, and have heard nothing back from them yet. I wish I had picked a different insurance company for this expensive trip.
Kathleen from CAReview Received: November 15, 2025Was this review helpful?0 out of 3 people found this review helpfulResponse from AegisThank you for your review and for sharing your concerns regarding the claims process. When we spoke, you were able to share you submitted your documents directly with the claims administrator, and you were concerned you had not received an acknowledgement. I was able to reach out to the claims team who were able to confirm receipt of your documents last week. Your case is in queue for review, this week. Should further documentation be needed, they will be in contact with you. In the meantime, if you have any questions, please feel free to reach out to Claims Contact (833) 403-4898 (Toll Free).
“Aegis policy: Go Ready Choicehad a couple of pre trip questions that Aegis responded to quickly and with clarity.
Barbara from HIReview Received: October 30, 2025Was this review helpful?0 out of 1 people found this review helpfulResponse from AegisThank you so much for sharing your feedback! We’re glad to hear our team was quick and clear in getting back to you before your trip. We know how important it is to feel confident and well informed ahead of time. Hope you had a safe trip and that everything went smoothly!
“Aegis policy: Go Ready ChoiceThey have been very helpful and efficient. Thank you.
Jeanene from WAReview Received: October 29, 2025Was this review helpful?0 out of 1 people found this review helpfulResponse from AegisThank you so much for your kind words. We’re very glad to hear that our team has been helpful and efficient in assisting you. Our goal is to make the claims process as smooth and supportive as possible, especially when unexpected situations arise during travel.
We appreciate the time you took to share your experience, and we’re always here to help if any questions arise.
“Aegis policy: Go Ready ChoiceDid not get updates during my claim and started to worry.
Jeanne from WAReview Received: October 28, 2025Was this review helpful?0 out of 3 people found this review helpful“Aegis policy: Go Ready ChoiceI emailed them asking for a claim form, and they have not responded timely. It's very disappointing. Would not buy again.
Vanessa from VAReview Received: October 25, 2025Was this review helpful?0 out of 4 people found this review helpful“Aegis policy: Go Ready Choiceallan from CAReview Received: October 8, 2025Was this review helpful?0 out of 1 people found this review helpfulAs I stated previously they delayed unnecessarily either due to negligence, poor training of the agents or to delay payment. The final payment was exactly what I asked for.
“Aegis policy: Go Ready ChoiceIt took almost a month, but otherwise was seamless.
Robert from MIReview Received: October 7, 2025Was this review helpful?0 out of 1 people found this review helpfulResponse from AegisThank you for taking the time to share your review. We're glad to hear that your claim was reviewed and processed within our standard timeframe of three business weeks. We hope you'll keep Aegis in mind for your future travel insurance needs.
“Aegis policy: Go Ready ChoiceHave provided all requested information and awaiting a response. Info was provided about a week ago.
Janet from OHReview Received: October 3, 2025Was this review helpful?0 out of 3 people found this review helpfulReview Updated: 10/31/2025
Everything with the experience was great other than the fact that I had submitted for approximately $35 reimbursement for toiletries. My flight was delayed and I ended up having to spendthe night in Chicago and did not have certain critical items that I had to go to a drugstore and buy. Still not totally sure why that was not reimbursed. Clearly, it was associated with a travel delay and the necessities were in my checked bag which was retained at the airport. Thank you for your consideration.
Response from AegisThank you for your review. Upon receipt of all required documentation, the review and adjudication process will commence and is expected to be completed within approximately fifteen (15) business days. Should any further documentation be deemed necessary, your assigned adjuster will contact you directly.
“Aegis policy: Go Ready ChoiceVery cooperative in allowing me to move insurance to another cruise when illness forced me to cancel the initial cruise. High marks for customer sensitivity.
Albert from MAReview Received: October 3, 2025Was this review helpful?0 out of 2 people found this review helpfulResponse from AegisThank you so much for your kind feedback. We’re glad we could assist in transferring your coverage and make the process a little easier during an unexpected situation. We appreciate you choosing us to protect your travels and look forward to serving you again in the future. Wishing you safe and enjoyable travels ahead!