Compare Aegis Plans in Just A Few Simple Steps
Aegis provides three distinct policies on Squaremouth, including a stand-alone Trip Cancellation policy ideal for travelers who already have medical coverage. Their most popular plan, Go Ready Choice, is favored by international travelers with high trip costs.
See how Aegis compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Aegis customers appreciate the level of service they receive when they have questions about their coverage or need assistance while traveling. In contrast, other travelers have reported difficulties in obtaining status updates on filed claims.
My only frustration was not being given complete information in what was actually needed to file the claim when I first reached out to file. It just delayed the process by a couple of weeks. Overall, once all documents were submitted, there were no issues getting reimbursed for my cancelled cruise.
Thank you for taking the time to share your claims experience. We respect and appreciate your feedback.
Depending on the type of claim being filed, the following documentation is generally required:
Booking confirmation with proof of payment
Cancellation notice reflecting the date of cancellation, including any penalties, refunds, or credits issued
Treating physician’s letter (if applicable)
Once a licensed adjuster has had the opportunity to review your claim, they will reach out if any additional information is needed.
If you have questions or concerns in the meantime, please contact our Customer Service team at (800) 498-9540 (toll free) or email us at Service@GoReadyInsurance.com . This contact information is also listed on your Summary of Benefits.
Setting up and modifying my amount of insurance went flawlessly. I was very pleased with there cooperation. No problems on the trip.
Thank you for sharing your experience! We’re happy to hear that updating your coverage was easy and that our team was helpful throughout the process. It’s wonderful to know your trip went smoothly with no issues. We appreciate you choosing Aegis and look forward to assisting you again in the future.
Easy to purchase policy.
called when we needed to increase cost of trip. very easy.
Thank you for your feedback! We’re glad to hear that purchasing your policy and adjusting your trip coverage was easy. We strive to make the process as simple and convenient as possible for our clients. We hope you had an amazing trip!
I filed a claim but when it came time to pay the claim everyone dissappeared. Told me the claim was being sent to adjuster. Adjuster never got it. Sent an email to Aegis claims and no answer. No way to contact customer service.
We apologize for not meeting your expectations regarding your claim adjudication. After a prompt review, we identified the issue and were able to quickly resolve it.
You were previously notified of the missing documentation, and once it was received, your case was expedited for adjudication. Please monitor your email over the next few days, where you will be able to select your preferred method of payment.
In the meantime, if you have any questions or need further assistance, please feel free to contact our Customer Service team at (800) 498-9540 (toll free) or email us at Service@GoReadyInsurance.com. Both contact options are also listed on your Summary of Benefits.
Thank you for your patience, and we appreciate the opportunity to resolve this matter.
No one respond my emails pre travel and after the trip.
Thank you for taking your time to post a review of your experience. We’re sorry we did not meet your expectations. We have tried multiple times to reach you via phone and email and have not received a response. We would like the opportunity to assist you, but do not have a record of your email nor voicemail.
At your earliest convenience, please reach out to us at (800) 498-9540 (Toll Free) or Service@GoReadyInsurance.com and we will be happy to help.
Easy to purchase online at a reasonable cost.
Thank you for your review, we appreciate your positive feedback.
Had to cancel trip completely due to medical illness. Took me 2 days to get a hold of anyone at Aegis, then complete a 6 page form and attach all receipts and itinerary, Difficult to do will my illness, and have heard nothing back from them yet. I wish I had picked a different insurance company for this expensive trip.
Thank you for your review and for sharing your concerns regarding the claims process. When we spoke, you were able to share you submitted your documents directly with the claims administrator, and you were concerned you had not received an acknowledgement. I was able to reach out to the claims team who were able to confirm receipt of your documents last week. Your case is in queue for review, this week. Should further documentation be needed, they will be in contact with you. In the meantime, if you have any questions, please feel free to reach out to Claims Contact (833) 403-4898 (Toll Free).
had a couple of pre trip questions that Aegis responded to quickly and with clarity.
Thank you so much for sharing your feedback! We’re glad to hear our team was quick and clear in getting back to you before your trip. We know how important it is to feel confident and well informed ahead of time. Hope you had a safe trip and that everything went smoothly!
They have been very helpful and efficient. Thank you.
Thank you so much for your kind words. We’re very glad to hear that our team has been helpful and efficient in assisting you. Our goal is to make the claims process as smooth and supportive as possible, especially when unexpected situations arise during travel.
We appreciate the time you took to share your experience, and we’re always here to help if any questions arise.
Did not get updates during my claim and started to worry.