Overview

Aegis provides three distinct policies on Squaremouth, including a stand-alone Trip Cancellation policy ideal for travelers who already have medical coverage. Their most popular plan, Go Ready Choice, is favored by international travelers with high trip costs.

Trips Protected
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SINCE 2013
75,768
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AVG. MONTH
487
Total Reviews
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SINCE 2013
1,407
Detailed Rating
Customer Service Before Trip
4.2/5
Customer Service During Trip
3.43/5
Customer Service During Claim
3.36/5

See how Aegis compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.08 (1,407 reviews)

Many Aegis customers appreciate the level of service they receive when they have questions about their coverage or need assistance while traveling. In contrast, other travelers have reported difficulties in obtaining status updates on filed claims.

  • 5
    787
  • 4
    276
  • 3
    168
  • 2
    72
  • 1
    104
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  • Aegis policy: Go Ready Choice

    Process was mostly easy. It was straight forward to compare various options and different providers. My only (minor) complaint, which mostly came from my own inexperience with travel insurance, was it was a bit difficult to determine what I needed for a complete policy. Summary, while not a perfect experience it was overall positive.

    My only interaction with the insurance carrier was to increase my coverage once I had the final billing from my travel agent and that process was pretty straightforward.

    Echo Jade from AZ
    Review Received: January 22, 2026
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    Response from Aegis

    Thank you for taking the time to share your experience with us. We’re glad to hear that, overall, your process was positive and that increasing your coverage was straightforward. We also appreciate your feedback regarding understanding what’s needed for a complete policy. Travel insurance can sometimes be a bit confusing, and your comments help us improve how we support our customers. If you have any questions about your coverage or need assistance in the future, please don’t hesitate to reach out. We’re always happy to help.

    Aegis policy: Go Ready Choice

    My Aegis contact who I spoke to was very helpful and was able to respond much faster than the airlines, but wasn't able to secure if I would be able to use the same airline flight on the way back. It was a matter of airline not being very cooperative.

    Andrew from MN
    Review Received: January 18, 2026
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    Response from Aegis

    Thank you for taking the time to share your experience. We’re pleased to hear that you had a positive interaction with our Emergency Assistance Team. They are highly trained professionals and available 24/7 to support our members during travel or medical emergencies.

    We understand that you experienced a flight delay and encountered some challenges with the airline. We hope the situation was ultimately resolved to your satisfaction and that the remainder of your trip was enjoyable and memorable.

    If you incurred any out-of-pocket expenses as a result of the delay and wish to file a claim, please don’t hesitate to contact our Customer Service team. They can be reached toll-free at (800) 498-9540 or via email at Claims@GoReadyInsurance.com.

    Thank you again for choosing Aegis Go Ready Insurance. We hope you will consider us for your future travel insurance needs.

    Aegis policy: Go Ready Choice

    Excellent professional and customer service

    Richard from WA
    Review Received: January 13, 2026
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    0 out of 1 people found this review helpful
    Response from Aegis

    Thank you for taking the time to leave a review. We appreciate you choosing Aegis and are glad to hear you experienced excellent, professional customer service. Your feedback means a lot to our team, and we look forward to continuing to support you whenever you need us.

    Aegis policy: Go Ready Choice

    My only frustration was not being given complete information in what was actually needed to file the claim when I first reached out to file. It just delayed the process by a couple of weeks. Overall, once all documents were submitted, there were no issues getting reimbursed for my cancelled cruise.

    Shelley from WA
    Review Received: January 6, 2026
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    0 out of 1 people found this review helpful
    Response from Aegis

    Thank you for taking the time to share your claims experience. We respect and appreciate your feedback.

    Depending on the type of claim being filed, the following documentation is generally required:
    Booking confirmation with proof of payment
    Cancellation notice reflecting the date of cancellation, including any penalties, refunds, or credits issued
    Treating physician’s letter (if applicable)

    Once a licensed adjuster has had the opportunity to review your claim, they will reach out if any additional information is needed.

    If you have questions or concerns in the meantime, please contact our Customer Service team at (800) 498-9540 (toll free) or email us at Service@GoReadyInsurance.com . This contact information is also listed on your Summary of Benefits.

    Aegis policy: Go Ready Choice

    Setting up and modifying my amount of insurance went flawlessly. I was very pleased with there cooperation. No problems on the trip.

    Fred from VA
    Review Received: January 4, 2026
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    0 out of 2 people found this review helpful
    Response from Aegis

    Thank you for sharing your experience! We’re happy to hear that updating your coverage was easy and that our team was helpful throughout the process. It’s wonderful to know your trip went smoothly with no issues. We appreciate you choosing Aegis and look forward to assisting you again in the future.

    Aegis policy: Go Ready Choice

    Susan from TN
    Review Received: December 17, 2025
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    0 out of 0 people found this review helpful

    First, the final outcome was satisfactory and my claim was paid in full. It took 2 months and some documents that I originally submitted were requested again as if they were not received. Odd in that their submission process requires that each file/document be attached before you can submit it.

    Aegis policy: Go Ready Choice

    Easy to purchase policy.
    called when we needed to increase cost of trip. very easy.

    SUSAN from NY
    Review Received: December 16, 2025
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    Response from Aegis

    Thank you for your feedback! We’re glad to hear that purchasing your policy and adjusting your trip coverage was easy. We strive to make the process as simple and convenient as possible for our clients. We hope you had an amazing trip!

    Aegis policy: Go Ready Choice

    I filed a claim but when it came time to pay the claim everyone dissappeared. Told me the claim was being sent to adjuster. Adjuster never got it. Sent an email to Aegis claims and no answer. No way to contact customer service.

    RUSH from WA
    Review Received: December 12, 2025
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    0 out of 12 people found this review helpful
    Response from Aegis

    We apologize for not meeting your expectations regarding your claim adjudication. After a prompt review, we identified the issue and were able to quickly resolve it.

    You were previously notified of the missing documentation, and once it was received, your case was expedited for adjudication. Please monitor your email over the next few days, where you will be able to select your preferred method of payment.

    In the meantime, if you have any questions or need further assistance, please feel free to contact our Customer Service team at (800) 498-9540 (toll free) or email us at Service@GoReadyInsurance.com. Both contact options are also listed on your Summary of Benefits.

    Thank you for your patience, and we appreciate the opportunity to resolve this matter.

    Aegis policy: Go Ready Choice

    No one respond my emails pre travel and after the trip.

    Evelyn from WA
    Review Received: December 5, 2025
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    0 out of 6 people found this review helpful
    Response from Aegis

    Thank you for taking your time to post a review of your experience. We’re sorry we did not meet your expectations. We have tried multiple times to reach you via phone and email and have not received a response. We would like the opportunity to assist you, but do not have a record of your email nor voicemail.

    At your earliest convenience, please reach out to us at (800) 498-9540 (Toll Free) or Service@GoReadyInsurance.com and we will be happy to help.

    Aegis policy: Go Ready Choice

    Easy to purchase online at a reasonable cost.

    Carl from FL
    Review Received: November 29, 2025
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    0 out of 0 people found this review helpful
    Response from Aegis

    Thank you for your review, we appreciate your positive feedback.