Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
288,778
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AVG. MONTH
21
Total Reviews
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SINCE 2012
3,728
Detailed Rating
Customer Service Before Trip
4.29/5
Customer Service During Trip
3.48/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,728 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2133
  • 4
    700
  • 3
    402
  • 2
    160
  • 1
    305
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  • Trawick International policy: Safe Travels Voyager

    It was reassuring knowing we had insurance and could go on our travels feeling like we would be able to recovered if something happened , unfortunately

    C.White from FL
    Review Received: November 29, 2025
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    Trawick International policy: Safe Travels Armor

    I would recommend this policy

    Bubba from NY
    Review Received: November 7, 2025
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    Trawick International policy: Safe Travels Protect

    This last purchase on travel insurance from Trawick International, one of several big and small purchases, we were happy with the initial agents.

    Unfortunately, due to some costly problems we encountered during our travel, we intend to file a claim this time!

    Bach-Tuyet Brown from CA
    Review Received: November 2, 2025
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    Trawick International policy: Safe Travels Defend

    Didn't need the insurance, but nice to have it. Had to (twice!) change departure dates, and both times Trawick personnel were helpful in accommodating that change. Thank you.

    Jeffrey from FL
    Review Received: November 2, 2025
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    Trawick International policy: Safe Travels Armor

    The insurance is misleading as to being able to make a one time change to the policy. When I needed to cancel the booked cruise and rebook a different cruise there were SO many restrictions and misinformation and policy changes from the agent I worked with, the back and forth became ridiculous after awhile. I decided to cut my losses and decided to cut my losses, NEVER use either Trawick OR Squaremouth again, and to warn other potential unsuspecting customers before they make an unfortunate choice of trip insurance provider like I did!

    Never Again! from CA
    Review Received: November 1, 2025
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    Trawick International policy: Safe Travels Defend

    We could not go on our trip due to a severe injury. We began the process of filing the claim two weeks before we were supposed to leave. Trawick outsources their claims process to MySureGo. The documentation they requested seemed redundant and excessive but we supplied everything they requested. We are still waiting for a response.

    Heather from WA
    Review Received: October 31, 2025
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    Trawick International policy: Safe Travels Protect

    I did not go the trip. I had to cancel for health reasons and Trawick worked with me to get a refund that was not covered by the travel company. I was very pleased with the way they worked with me.

    Kathy from CO
    Review Received: October 31, 2025
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    Trawick International policy: Safe Travels Protect

    You purchase insurance in case you have to cancel your trip as well as if something goes wrong during your trip. We cancelled our trip due to multiple reasons. One being Delta changed flights both ways which would have meant we would have to stay 2 additional nights in the hotel one before the cruise and one after. There was also a medical condition that factored into our cancelling our trip. Our Cruise Deposit was non refundable and the insurance said our cancellation was "not a Sudden and unforeseen event." Purchasing the insurance gives you a false sense of security, because they decide under what circumstances they give a refund.

    Unsatisfied Customer from NY
    Review Received: October 26, 2025
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    Trawick International policy: Safe Travels Protect

    Trawick customer service is very nice and helpful. But the claims process has been very tedious and slow. I'm hoping we can get this resolved soon!

    Lisa from WA
    Review Received: October 25, 2025
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    Review Updated: 11/22/2025

    The process of submitting evidence of an expense was slow. I had to resubmit documents. Also, when I submitted the claim for me and my spouse, we were assigned 2 claim numbers and it was confusing as to which claim I needed to submit information. The online interface was clunky but when I talked to a real person, they were very helpful.

    Trawick International policy: Safe Travels Protect

    Your agents are knowledgeable and provide reliable information. That's what is most important. You also provide a good range of insurance options.

    Frederick from PA
    Review Received: October 25, 2025
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