0.2% (432) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
2045
4 stars
672
3 stars
380
2 stars
148
1 star
284
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
Please enter the date your trip begins. This should be the day you leave your home.
Please enter the last day of your trip. This should be the day you return home.
Please enter your destination country. If you are traveling to multiple destinations, please just enter one. The policies on our site provide coverage across multiple countries.
TOTAL SALES
286,566
Since 2012
MONTHLY SALES
1262
Average Monthly Sales Since 2012
REVIEWS
3,557
Since 2012
Overall Rating
4.12 out of 5
Overall Rating 4.12 out of 5
3,557 Reviews Since 2012
Customer Reviews for Trawick International
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
Waiting to see since claim has been filed. It's been on 7 days since I filed claim. I have heard nothing so far.
Was this review helpful to you?
0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Safe Travels Defend
Review Received:
March 10, 2025
Diane from FL
Verified Squaremouth Customer
Called them with questions before leaving. All questions were answered. Did not need the service when we left.
Was this review helpful to you?
0 out of 0 people found this review helpful
Rating 3 out of 5
Policy:
Safe Travels Protect
Review Received:
March 10, 2025
Aloka from NY
Verified Squaremouth Customer
I couldn’t travel. Filed a claim. It has been six weeks and didn’t get the money.
Was this review helpful to you?
2 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
Safe Travels Explorer
Review Received:
March 8, 2025
Ursula from CA
Verified Squaremouth Customer
I filed a claim with Trawick Jan 7. Took about 4 weeks to get a claim number. I called them twice they are still working on my claim. 2 months later. I am not claiming much but after I sent in all the documents it should not take that long. I hope it’s resolved soon. Thank you for your help!
Was this review helpful to you?
3 out of 3 people found this review helpful
Rating 5 out of 5
Policy:
Safe Travels Protect
Review Received:
March 8, 2025
Ruth from MO
Verified Squaremouth Customer
The process of filing a claim and the amount of paperwork required (including credit card statements ‘verifying’ everything even when receipts clearly show costs/payments) is infuriating. The phone numbers, I have 5 different ones to file a claim get me to no one, just an endless loop of the same menu. I do not have the skills to upload documents on my computer. I now have a packet of 50 pieces of paper that I am mailing to them. All for a reimbursement request of $171.00. I have spent HOURS trying to get to the right people, the right forms,?the right documentation. It is ridiculous!
Was this review helpful to you?
5 out of 5 people found this review helpful
Rating 3 out of 5
Policy:
Safe Travels Armor
Review Received:
March 7, 2025
Roy from CA
Verified Squaremouth Customer
Everything was as it should have been. Thank you.
Was this review helpful to you?
0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Safe Travels Armor
Review Received:
March 6, 2025
Please do not use my name from TX
Verified Squaremouth Customer
A smooth operation.
Was this review helpful to you?
0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Safe Travels First Class
Review Received:
March 5, 2025
GC from MO
Verified Squaremouth Customer
Easy process to get insurance. Easy to adjust as move along with the planning of our trip; could always add more on as needed.
Was this review helpful to you?
0 out of 0 people found this review helpful
Rating 4 out of 5
Policy:
Safe Travels Protect
Review Received:
March 4, 2025
Catherine from NM
Verified Squaremouth Customer
Submitting the claim has been aggravating as their documentation demands are unclear and excessive. Also, they said 15 days to review, then 30, then up to 60, and now 20. It's been over a month and no settlement yet.
Was this review helpful to you?
6 out of 6 people found this review helpful
Rating 2 out of 5
Policy:
Safe Travels Voyager
Review Received:
March 4, 2025
Andrew from TN
Verified Squaremouth Customer
There are significantly less costly insurance options and the fact that you can’t cancel this policy prior to your trip for at least a partial refund is extremely disappointing.
Was this review helpful to you?
1 out of 1 people found this review helpful