Trawick International Travel Insurance Reviews

I filed a medical claim within the last week and will be filing a weather delay claim as soon as Delta Airlines provides me with documentation.

I appreciate the trawick easy of purchase and assistance via the chat feature for 25 hour customer support. I had my questions answered swiftly ad was able to proceed with my claim submission

That said, the website is a bit clunky. I needed help with locating the certificate number to start a claim and I was prompted to look as beginning with a letter. Mine did not so have one and the website didn't provide adequate info on the types of numbers. However customer service helped me easily.

My son's policy was mostly easy to upload info on and navigate the pages, which we found helpful since he needed my assistance (I'm his parent) to submit it as he was hospitalized and healing with hand mobility issues.

It would appreciate more regular updates on the status on my claim via email or text, especially if there were any issues or additional info needed. I submitted it on the July 19th within the 7 days of the medical services. I haven't heard anything yet except an email prompt to access my claim via the site.

All good and smooth

We had to cancel our trip due to the need for my wife to have surgery. We files a claim on March 19th and your claim process is extremely difficult. I had to make multiple calls to verify your receipt of my documents and they weren’t forwarded to the correct department until I called. Some of the representatives I spoke to were not helpful at all.
Apparently, customers have to read the small print to be aware of your hidden rules. I have forwarded the information to my state’s insurance department. I have also filed a second appeal.
I will never purchase insurance from you again and will never recommend your company.

Squaremouth was easy to use and great in meeting my insurance needs. The claim experience with Trawick International, unfortunately, has not been so great and has been incredibly slow and painful. It's been 3+ months, and I still have not been reimbursed for my eligible medical expenses incurred during my trip.

When I called it was just the broker to the insurance company. It would have been nice to talk with them. Still unsure how to file a claim or know if it qualifies. The broker was friendly.

Dealing with Trawick initially was great. But then it gets handed off and the form to fill out is completely hard to navigate. Now after submitting all forms I am being asked by another party to submit all the info again that I have already submitted. This has not been the easy process we figured it would be for an unfortunate accident my husband had. Right now I am frustrated an overwhelmed and I am not sure I would use this service again. It is the third time using and we were fortunate to not have had to use it the first two times.

The customer representative that I spoke with while filing for the insurance was excellent! I do not recall his name but he explained everything clearly and made a couple important suggestions that I did not think about.

I appreciate that I can talk to a real person. Everyone is friendly and knowledgeable making doing business a pleasure.

There is no response to my claim. I have sent few emails. It is very bad customer service and i feel it may be a fraud company .