Redion Travel Insurance Reviews
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Redion customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Redion policy: Standard
We filed a claim. They denied it. We have tried to find out why it was denied and have not been able to do so. The 24 hour help line said they would send us an email explaining. We have not to this date received an email even though we have now asked 3 times. The 24 hour line said they thought it was because we did not prove there was a typhoon in Japan, even though we have a text from the airline telling us we should change our flight. But they said wait for the email...that we never received.
Diane from MDReview Received: October 2, 2026Was this review helpful?0 out of 0 people found this review helpfulResponse from RedionWe appreciate your review, Diane. We are sorry to hear about circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member has investigated your case further and provided details regarding the claim determination. If you have any additional questions, please reach out to us at claims@generalitravelinsurance.com.
“Redion policy: Standardclaim is being reviewed
Margaret from SCReview Received: September 29, 2026Was this review helpful?0 out of 0 people found this review helpfulResponse from RedionThank you for your review, Margaret. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will provide details regarding the claim determination. If you have any additional questions, please reach out to us at claims@generalitravelinsurance.com.
“Redion policy: StandardThe agent we spoke to was very helpful and patient. She explained our policy, making sure we understood the terms.
Sanra from COReview Received: September 28, 2026Was this review helpful?0 out of 0 people found this review helpfulResponse from RedionThat's great to hear, Sanra. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team.
“Redion policy: PremiumIt was reassuring to have coverage for just what if.
Andrew from PAReview Received: September 28, 2026Was this review helpful?0 out of 1 people found this review helpfulResponse from RedionThanks for your business, Andrew. We hope you enjoy your trip!
“Redion policy: StandardWe had to cancel our trip because we thought my brother-in-law was going to have a valve replacement. I thought I would get my money back, but I was told I would have had to cancel within the 30 day free look period. I purchases the insurance when I booked the airfaire. I always thought if I cancelled the insurance before the trip, I would get a refund.
Linda from NVReview Received: September 27, 2026Was this review helpful?0 out of 0 people found this review helpfulResponse from RedionWe value your input, Linda. We are sorry to hear about circumstances surrounding your refund and for not meeting your expectations. We take customer service very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated Customer Service team member has investigated your case further and provided details regarding your refund. If you have any additional questions, please reach out to us at customerservice@generalitravelinsurance.com.
“Redion policy: PreferredGenerali processed my medical & travel interruption claims within 1-3 business days. Process was fast and easy.
HK33 from NYReview Received: September 24, 2026Was this review helpful?0 out of 0 people found this review helpfulResponse from RedionThanks for sharing your feedback with us, Helen. We're sorry to hear about your travel woes, but happy we were able to assist and pay your claim!
“Redion policy: StandardWe have provided required documentation for filing a claim, but no movement in the claim process.
Jeffrey from MOReview Received: September 23, 2026Was this review helpful?0 out of 0 people found this review helpfulResponse from RedionWe appreciate your review, Jeffrey. We are sorry to hear about circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated Claims team member has investigated your case further and provided details regarding your claim. If you have any additional questions, please reach out to us at customerservice@generalitravelinsurance.com.
“Redion policy: PreferredClaim process was very quick. A lot of documentation required but once submitted we received approval within a few days, and payment shortly thereafter.
Marc from TXReview Received: September 23, 2026Was this review helpful?0 out of 0 people found this review helpfulResponse from RedionThanks for sharing your feedback with us, Marc. We're sorry to hear about your travel woes, but happy we were able to assist and pay your claim!
“Redion policy: StandardThey make it very easy to understand and purchase a policy prior to our trip. They answered the phone without a wait and a live friendly person answered my questions. We did not have any issues on our recent trip, but we bought a travel policy with a high level of confidence because 2 years ago Generali paid our claim painlessly when my father passed away during our trip.
Martin from WAReview Received: September 22, 2026Was this review helpful?0 out of 0 people found this review helpfulResponse from RedionThanks for your feedback and your purchase, Martin. At Generali Global Assistance, we value offering great customer service. Thanks for your loyalty!
“Redion policy: StandardAlways vert easy to work with Square Mouth and their recommendations.
Thomas from WIReview Received: September 20, 2026Was this review helpful?0 out of 0 people found this review helpfulResponse from RedionWe are grateful for your review, Thomas. Thanks so much for sharing your experience and choosing to #TravelSmarter.
Last updated: October 9, 2026