Redion Travel Insurance Reviews

Before Trip
I truly appreciated the telephone support I received in helping me choose a carrier. Squaremouth was friendly, realistic and made me feel completely valued as a customer. This is the 6th time I have used your services and I will continue to so so in the future. Thank you!

Before Trip
Never had occasion to contact the carrier's customer service department

During Trip
Never had to contact them - the trip was uneventful

Claim Process
No claim made

During Trip
Had no emergencies or need to contact carrier

Before Trip
It is difficult to rate, since I had no contact with a human; everything was done via internet.

During Trip
Thankfully, I had no need of the services.

Claim Process
I had no claim.

Before Trip
It is hard to know or understand exactly what is and is not covered until you need it

During Trip
did not need to contact

Before Trip
Our selection of the Insurance company CSA was based on a combination of price and coverage. Our main concerns were cancellation before the trip, lost luggage during the trip, and if someone got sick and we needed to go home part way through the trip. We had none of those issues, enjoyed our trip, but felt self assured that we were covered for most anything that could ruin the trip.

During Trip
We had no issues on the trip and did not need to seek help from the carrier. However, we had all the necessary phone #'s to seek help if needed.

Before Trip
Had no contact with carrier this time.Past experience with this carrier was positive when I made a claim.

Before Trip
It would be helpful to make it easier to talk to a represenative.

During Trip
N/A

Claim Process
N/A

During Trip
Fortunately we did not have to use our travel protection but was well worth the piece-of-mind knowing we were protected for our entire trip +medical, dental & even for the rental car coverage. We take 1 or 2 cruises a yr & won`t go without coverage.

Before Trip
I got this insurance thru the internet, all my paperworks were printed by me. I never ask anybody about the plicy bec. it's selfexplanatory

During Trip
I got sick in Dubai during my trip, I called the hotline bec. it's written in my policy that they have an MD or a clinic/hospital that they could refer me. Apparently, this is not true. My son & his wife were the one whor recommended a clinic for me to be seen by an MD. When I called Customer Service re: the payment,I was told that I have to pay out of pocket first, then have my primary insurance in USA to pay my expenses, whatever, my Primary Insurance wouldn't pay, this insurance carrier will pay. I was given a Medical file number.The policy stated that I don't I have to pay out of pocket, that there will be a clinic/hospital that I can go but it didn't happen. The insurance carrier doesn't have a clue of any places where I could get medical help. Thank God my medical situation was not serious but I needed to be seen bec. I needed medications and also being an RN helped.

Claim Process
I didn't file any claim bec. I was told to file my claim with my Primary Insurance first, this was not stated on the policy. For me, the policy was misleading, it was a waste of my money, this was a learning experience for me.