See how Redion compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Redion customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
Before Trip
We obtained everything online and didn't need to contact prior to departure.
During Trip
This policy contained everything we needed; however, and fortunately we did not require customer service nor will we be making a claim.
During Trip
I did not need to use any insurance services during my trip. BUT I was able to throughly enjoy myself because I knew that I was covered if an emergency arose.
Claim Process
The reason this claim took so long is that we needed to know the results of our Medex claim first.
Before Trip
Did not provide detailed description of policy coverages.
Claim Process
As with any insurance company or HMO they will find a way to deny your claim through some section or sub paragraph in the policy of which you dont get a copy of.
Before Trip
you hope never to use it, with it we had no worrys thanks we had a great trip
Before Trip
Easy forms to complete - fast service. No issues - very pleased.
During Trip
Fortunately, did not have to use.
Claim Process
Would buy travel insurance again for a big trip.
Before Trip
The online system worked very well and was trouble-free.
During Trip
Luckily there was no reason to contact the insurance provider during the trip.
Claim Process
I did not need to make a claim.
During Trip
Since my trip was in the Arctic National Wildlife Refuge in Alaska, no communication would have been possible during the trip -- with the exception of access to a Satellite Phone in case of an emergency. Luckily, this was not necessary
Claim Process
Prior to initiation of the trip I nearly had to cancel due to a family emergency. The staff was very helpful when I first called to report on the situation; and when, in the end, I was able to travel I was assured that my coverage was still in effect.
Before Trip
Quick and easy without any complications
During Trip
Did not need the insurance
Last updated: October 3, 2026