Trips Protected
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SINCE 2004
207,900
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AVG. MONTH
1,185
Total Reviews
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SINCE 2004
5,280
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.87/5
Customer Service During Claim
3.91/5

See how Redion compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,280 reviews)

Many Redion customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3177
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    1053
  • 3
    439
  • 2
    139
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    253
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  • Redion policy: Custom

    Before Trip
    We obtained everything online and didn't need to contact prior to departure.

    During Trip
    This policy contained everything we needed; however, and fortunately we did not require customer service nor will we be making a claim.

    Kim from OH
    Review Received: October 25, 2009
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    0 out of 2 people found this review helpful
    Redion policy: Custom Luxe

    During Trip
    I did not need to use any insurance services during my trip. BUT I was able to throughly enjoy myself because I knew that I was covered if an emergency arose.

    birdwing from CA
    Review Received: October 22, 2009
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    0 out of 1 people found this review helpful
    Redion policy: Custom

    Claim Process
    The reason this claim took so long is that we needed to know the results of our Medex claim first.

    Joyce from MA
    Review Received: October 19, 2009
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    0 out of 1 people found this review helpful
    Redion policy: Custom

    Before Trip
    Did not provide detailed description of policy coverages.

    Claim Process
    As with any insurance company or HMO they will find a way to deny your claim through some section or sub paragraph in the policy of which you dont get a copy of.

    Timothy from MI
    Review Received: October 12, 2009
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    12 out of 13 people found this review helpful
    Redion policy: Custom

    Before Trip
    you hope never to use it, with it we had no worrys thanks we had a great trip

    Robert Lawerance from WA
    Review Received: October 9, 2009
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    0 out of 2 people found this review helpful
    Redion policy: Custom

    Before Trip
    Easy forms to complete - fast service. No issues - very pleased.

    During Trip
    Fortunately, did not have to use.

    Roy from VA
    Review Received: October 7, 2009
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    0 out of 1 people found this review helpful
    Redion policy: Custom Luxe

    Claim Process
    Would buy travel insurance again for a big trip.

    Robert from IL
    Review Received: September 18, 2009
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    0 out of 1 people found this review helpful
    Redion policy: Custom Luxe

    Before Trip
    The online system worked very well and was trouble-free.

    During Trip
    Luckily there was no reason to contact the insurance provider during the trip.

    Claim Process
    I did not need to make a claim.

    Leslie from NY
    Review Received: September 1, 2009
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    0 out of 1 people found this review helpful
    Redion policy: Custom

    During Trip
    Since my trip was in the Arctic National Wildlife Refuge in Alaska, no communication would have been possible during the trip -- with the exception of access to a Satellite Phone in case of an emergency. Luckily, this was not necessary

    Claim Process
    Prior to initiation of the trip I nearly had to cancel due to a family emergency. The staff was very helpful when I first called to report on the situation; and when, in the end, I was able to travel I was assured that my coverage was still in effect.

    Jacqueline from FL
    Review Received: August 31, 2009
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    2 out of 2 people found this review helpful
    Redion policy: Custom

    Before Trip
    Quick and easy without any complications

    During Trip
    Did not need the insurance

    Azzoi from NY
    Review Received: August 29, 2009
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    0 out of 1 people found this review helpful

Last updated: October 3, 2026