Everything we do at Squaremouth works toward the goal of providing our customers with an exceptional experience at every stage – before, during and after their trip.

We Work to Save Our Customers’ Money

Our goal with each call is to answer that customer’s questions, not to push a sale. If the customer decides to purchase a policy, we downsell, recommending the least expensive policy with the coverage they are looking for. In some cases, this means recommending they don’t purchase a policy at all.

 

We Assist Our Customers Throughout Their Trip

We understand our customers want to be able to get help immediately while traveling, so we designed a login portal with the technology to assist those who need to use their insurance during their trip.

The portal gives our customers access to all the information they need while traveling. They can contact our customer service team, quickly locate their provider’s 24-hour emergency assistance phone number, or report a claim online.

 

We Promise to Help Our Customers During Their Claim

Our unique Zero Complaint Guarantee is our promise to help customers who are dissatisfied with how their claim is handled.

When our customers open a Zero Complaint case, our team of licensed claims adjusters will investigate their claim and mediate on their behalf with the provider. If the claim isn’t handled 100% fairly and honestly, and to our satisfaction, we will remove that provider from our website and stop selling their products

“We have such a good team mentality. Our culture helps everyone to be happy and successful. Everyone works really hard here and it’s clear.”

- Jessica Harvey
Customer Service Director

“Squaremouth has shown me what I’m passionate about: helping to train our agents and encouraging them to get better at their jobs. I never knew that I was passionate about that until I worked here.”

- Courtney Pechart
Customer Service Department Coordinator

Other Squaremouth Awards