AXA Assistance Travel Insurance Reviews

Purchase from Squaremouth was straighforward and simple. Now that I have filed a claim with AXA, it remains to be seen how the actual insurance provider performs.

Descriptions were a bit confusing, needed to call rep for clarification.

So far, so good. It's too early to say how well the claim request goes, but from past experience, it should be OK.

I appreciated your responding in a reasonable time frame and without any run-arounds.. It could have been even faster if the first form had included the information you needed from the doctor on the second form. Why not combine?

Customer Rep was very helpful and knowledgeable.

The preferred provider hospital in Spain was extremely difficult to work with, as the private system is unnecessarily complicated--in fact, almost impossible to navigate. Nevertheless, the medical outcome was ultimately good and the insurance covered everything. I recommend AXA enthusiastically and will continue to use it every time I travel abroad.

After months of AXA delaying pay out of my claim from one excuse to another, my claim was finally paid out after submitting my case to the WI insurance commissioner.

The rep couldn't seem to find my account, so it didn't go very far and wasn't helpful.

Unfortunately, we were one of the few travelers that had to submit a claim to our travel insurance company, and we found the process to be very frustrating. We incurred medical expenses over the course of our travels, that were very unexpected and very expensive (and frankly, traumatic). Within four days of returning from our trip, we submitted our claim to AXA with all of the documentation that AXA requested. Several months went by with no determination on our claim being made, despite numerous follow ups from us. Eventually, we were forced to threaten legal action under our insurance contract. At that point, AXA began responding to our messages and promptly paid the full amount of our claim plus interest.

Ultimately, AXA did its job and covered what it had agreed to cover, but it broke its own insurance contract in the process, and was frustratingly difficult to work with. It was, as a result, not a great experience, and why we can’t give more than three stars as a rating.

Obtaining the policy was no problem. Simple and easy to understand and obtain the insurance. After our trip we submitted two claims. Fairly straightforward having to deliver pictures and documents. One claim has been resolved satisfactorily. The second claim still in review.