AXA Assistance Travel Insurance Reviews

I will be submitting the claim for the lower back injury that required a CT scan while in Santiago Chile.

Sam Johnston

We just submitted our claim. AXA was not helpful.

I will be sending you additional information regarding my medical situation while traveling abroad as requested.

i like the fact that AXA was recognized as a well-known insurance company in Spain. I was able to talk to a live person in customer service without delay. She made me feel confident that my claim would get appropriate attention.

I submitted initial claim which was acknowledged 9/23, I submitted a claim for a follow up appointment for the surgery which was first claim on Oct 5. Today I received a request for receipts already provided & passport stamps as proof of travel. I described the pages sent with the receipts already. And informed that Canada did not stamp our passports driving across the border. I provided the receipt for the hotel stayed at at time of initial claim. I am starting to think claims handler is incompetent & that AXA is asking for info it already has to delay claims process.

I feel it took far too long for the claim to be processed. It seemed like they were doing everything they could to avoid paying. While I had submitted all of my bills and proof of payment, including a hospital bill that showed I was the patient, they insisted I submit proof that I was in the country, which was ridiculous. I was asked to provide airline reservation information or my passport. Additionally, I was asked to provide a prescription for the items I had to purchase in the pharmacy. I explained that I was sent out of the emergency room, where almost no English was spoken, with a bandaged toe and that within two hours the blood was seeping through the bandage. So, I went to a pharmacy where they helped me to get bandages, tape and an antibiotic cleaning solution. If I didn't purchase these items I would have ended up back in the hospital. Prescriptions aren't given for these type of items. A couple of days later my foot and lower leg became very swollen. I went to another pharmacy and they suggested compression socks, which I purchased. Again prescriptions aren't given for compression socks. After all proof was submitted it took a month to get paid. That is not an acceptable amount of time. In the past I have used Alianz. In February I fractured my hip while in Mexico. Within four days of submitting the claim payment was in my bank account. The payment included all expenses (pharmacy items as well). What a difference!

I was in Italy where there was an impending national train strike scheduled for 9.5.25 and a national airport strike on 9.6.25. When I became aware of this I decided to cut my trip short and leave on 9.4.25 from Venice to avoid becoming stuck in our original destination of Bologna with no way to get to Rome on 9.5 for my flight on 9.6.25.
I contacted AXA and was told that strikes are covered after 48 hours. The two combined strikes were not considered 48 hours. Considering that we went out of our way to avoid being stuck and having to make a major claim, I'm disappointed that I purchased a policy that has unfriendly rules for travelers who try to avoid disasters before they materialize. I will be more careful with my selection of insurance next time.

Nancy Spampinato

Easy to compare oplan and sign up

Easy process to obtain and very helpful customer service to explain policy details. I did not make claim so I don’t know how well that would work

Disappointed that prescription sunglasses were not covered when lost.
Contacted Squaremouth and they said no.