IMG has nine policies on Squaremouth, including ‘cancellation-only’ and ‘medical-only’ options. They offer some of the best Travel Delay and Emergency Medical coverage available, with certain plans providing up to $2,000,000 in medical protection.
See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.
The claim was handled quickly. No going 'back and forth'. I received my refund within 3 weeks. I think that's excellent service! I would definitely use this company again and recommend it to others.
I cancelled this policy because it was not a good value. It excluded HIV-positive customers and was therefore worthless. Furthermore, it is secondary to any insurance I already had.
I cancelled this policy because it was not a good value. It excluded HIV-positive customers and was therefore worthless. Furthermore, it is secondary to any insurance I already had.
The airline canceled our flight the day before we were scheduled to depart. We were able to book another flight at double the cost. Our claim was handled quickly and fairly.
Our trip was cancelled due to airline changes with AA which couldn't accommodate our needs to get home. Very disappointed. We contacted the insurance carrier but that wasn't a qualifier to collect on the expense of our trip.
It’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; help us improve by sharing additional feedback. Please email us at RatingsandReviews@imglobal.com to start the conversation.
I mailed my claim on Tuesday December 3, 2019 so I can't comment on if I'm satisfied with the process yet.
Great coverage at an affordable price. Thankfully, I didn't have to use it, but appreciated the peace of mind it afforded.
Purchasing through SquareMouth was easy and we were lucky that our trip went perfectly, so we did not need to file a claim with TravelInsured.
Nice and easy
Easy to obtain. Appeared to be adequate coverage for what I wanted. Glad I did not have to give a claim.