IMG Travel Insurance Reviews

Selecting the insurance the coverage for trip cost was unclear whether it was for one person or both people. That varied from one website to another, so not consistent within the industry. Therefore it would be helpful to make it clearer. I did have to call them afterwards when reading the policy and the customer service person was very helpful at that time. We never needed the trip insurance, but it was important to have and understand for the big trip we were on to Antarctica.

IMG customer service in claims has been helpful. They have an online process for filing a claim that is easy to use. The claim for a cancelled cruise due to urgent surgery has just been filed so I have no report on the outcome of the claim.

This policy seemed to have higher coverage limits for the best price.

Customer service was very accommodating. They adjusted (extended) the length of my trip by a week with no hassle and no change in cost.

Easy experience getting travel insurance.

Still awaiting processing of claim. Will complete review when claim is settled

I felt comfortable knowing I was covered with insurance should an unforeseen accident or medical emergency occur.

Customer service rep was friendly and emailed me the form needed to file a claim.
Too early to submit additional feedback.

I filed my claim over 2 weeks ago and have had no response other than that the claim was received. The online system is not able to show the progress of the claim.

very nice