IMG Travel Insurance Reviews

My husband got Covid on the cruise and had to use medical facility on the ship.
I emailed my son from the ship who called IMG for me. They emailed me the forms I needed immediately. We filled out the forms and have sent them back with all documentation. Waiting to hear back.

I called for the emergency services claim while on our trip and the lady was not at all helpful nor friendly. She then transferred me to the wrong place and I had to be transferred again. She sounded bored with her job and wasted my time. I called for another unrelated claim during my trip and talked to a great claims rep who sounded very helpful. He emailed me claim forms. However, it didn't match up to the claim form for their online entry so I'm not sure which one is right. On the claim page it does not display my existing claim even though I have confirmation they received it.

Claim filed 2 months ago and still waiting. Claim was for ~$108.00. Very dissatisfied!

Very helpful, customer service...answering quetions. Haven't had the need to use any part of my coverge for this trip but I have another one coming up shortly and hopefully all will go well. If not I am confident that I will receive the assistance I need.

Too expensive

There was alot of paperwork involved in filing the claim. The process has taken a long time to and I am still waiting for a resolution.
I have received 2 emails indicating the claim is being reviewed and it should take approximately 10 working days for an answer. When last I spoke to an agent (today) I was told it could take up to 45 days.

We had to cancel our trip due to our dog's illness and the vet's advice for him to not travel. (He was accompanying us to Italy.) I have submitted all the paperwork and am waiting for communication from IMG. I canceled all travel and hotel arrangements and secured refunds for all that I could before contacting IMG. Fingers crossed that I will receive some compensation for lost $$$$.

Very easy to deal with!

I had to contact them because I made a mistake and put the wrong date for my trip return. Customer service quickly changed that on my policy for me.