IMG Travel Insurance Reviews

We had to cancel our trip due to my husband's illness. I had bought airline tickets but didn't get any refund.

It was a very convoluted process; the customer service reps did not know their claim process and I was told several different ways to proceed; and it took 33 calls and 5 months to get the claim settled satisfactory. I will never use iTravelInsured ever again.

The request to "rate your experience with iTravelInsured during your trip" does not technically apply because we canceled the trip due to medical reasons. But our interactions with iTravelInsured are not deserving of a high 5 star or 4 star rating. The customer service of iTravelInsured is less than average. For instance, iTravelInsured asked us to submit an email with instructions where to mail a reimbursement check if we are given a settlement, which we did. Then iTravelInsured sent an email stating that if our claim is covered iTravelInsured would issue settlement funds directly to our bank account ( not by check) and required us to complete and submit a three-page "Wire Transfer" form. It seems that one of these directions was unnecessary, either the email with directions where to send a check, or the Wire Transfer form with directions where to transfer funds directly to our bank account.

helpful and efficient in making our last minute xhcange

Quick and easy! Multiple options to choose from based on our wants and needs!

Overall, I was very pleased with my interactions with iTravelInsured. They were very easy to work. There was only (1) instance in which service could have been better: I contacted Customer Service with a question regarding determining the appropriate amount of coverage for my trip. The amount of insurable risk was scheduled to increase as it came closer to the Trip Date and I wanted to know what steps I needed to take to that regard. The individual I spoke with did not come across as confident with her response. As a result, I called back later to speak with another individual in Customer Service who came across as more knowledgeable and she helped me to understand the steps I needed to take. Since this was a single instance, I would not hesitate to do business with iTravelInsured again in the future.

In comparing the coverage from various companies the value from squaremouth was excellent for the services that I required.

Initial experience with travel insured re pre trip cancellation was terrible. I finally called Squaremouth and they got at terrific manager Wendy from Cardiff by the Sea Wales to work with me and to resolve our pre travel cancellation claim

I had to ask travelinsured to send me a pdf of policy
I liked better when automatic

THERE WAS A PRICE DIFFERENCE WHICH ITRAVELINSURED COULD NEVER EXPLAIN. THEY FAILED TO ENTER THE CORRECT TRAVEL DATES WHICH AFFECTED THE PRICE QUOTED. NOT OUR MISTAKE, BUT WE PAID FOR IT.