IMG Travel Insurance Reviews

I was set to travel 5/16. I was diagnosed with leukemia 3/13. I believe I sent the claim form within two weeks of being diagnosed. Long before the scheduled departure. I had to follow up 3 times with iTravel and resend documentation that I am 100% sure was included with the original claim. Now they have requested my medical records from the hospital even though the physician completed the claim while I was still in the hospital. I really feel this company is doing every thing they can to make me jump through unnecessary hoops to get the claim approved. I will NEVER use iTravel again, nor will the 5 couples that also bought the insurance. Fortunately they were able to travel. We will all most likely use the insurance that the travel company offered next time.

We sent in our claim after being told we were covered over the phone in March, and have yet to receive a response or the reimbursement. It is now June. I am not impressed and at this point would advise against purchasing any policy from this company. The service is beyond abysmal.

We did not need to use our Travel Insurance, thankful for that. I was happy to know that we had it available to us if needed. However, I did need to call prior to the trip with questions, and the Customer Service Rep, was very helpful!

I would use this insurance company again.

Cancelled trip for medical reasons. Claim processed simply and quickly. No headaches.

We did contact customer service to set up an on-line account and that was straightforward.

So far it's been limited contact - will have better info after filing my claim.

Prior to departing, I developed Achilles tendinitis. My physician recommended that I not go on the trip due to danger of rupture/laceration of the tendon. I mailed a claim for cancellation due to medical reasons on 4/26/19. I called several times for status updates. They stated they weren’t in receipt of the claim until 5/9/18. They now tell me they will take up to 15 business days to process it.

Very helpful staff! Very sorry we were unable to make our trip due to illness but you made the claim process relatively painless unlike other insurance companies.

All good