IMG Travel Insurance Reviews

We are extremely unhappy with the way our claim has been handled. It's been almost two months since we started and no progress. We've been asked the same question over and over again requesting a refusal from airline to pay us reimbursement for canceled flight. And Vueling airline is not reachable in any way (phone, email etc.) what is confirmed by Expedia who we bought the tickets from.
Devastating experience. If it possible to give 0 stars I would do it.

Review Updated: 06/18/2023

Terrible! I would give it a zero if I could. I went on IMG’s site to file the claim. Uploaded numerous documents, cancelled check for room, receipts, emails from time share owner, flight cancelation info, credit card receipts. The site that I used was never updated with the data I uploaded.The system is setup to deny you the claim from the beginning, Doctors note , plus the document they have for advanced medical questions, for cancelation. Still probed me for additional documentation, on top of what was sent. All I needed was $1600.00 for the room to be reimbursed. Only email communications, Wife has cancer, too much additional stress. There is no common sense from the customer service, just following scripts and checking off boxes. I can only imagine if we were both sick or on vacation and had to put in a claim. I am also amazed at how many reviews are good especially from people have not submitted a claim. I also was asked to sign a fraud claim form. Great like my doctor would lie on my behalf. Stay away from IMG. Terrible Company. Also Squaremouth keep an eye on this company, they are bad news.