IMG Travel Insurance Reviews

Last week I submitted my documents for my husband and myself to receive my loss of canceling my flight due to the Lufthansa strike and purchasing a train ticket from Zurich to Stuttgart, my original destination to fly in. I hope to hear from IMG soon to resolve my requests.
After purchasing travel insurance for the past 15 years through Squaremouth, this is the first time I am filing a claim.

Terrible support when I got sick on my trip the support contact was useless and I still had to do and investigate absolutely everything while being ill. Super frustrating and unclear on their policies around getting sick and what would/wouldn't be covered or to get advice or assistance.

Easy, affordable coverage. I called customer service to make a change - almost no hold time and very quick, painless resolution.

nothing to add.

Finding and signing up for the policy was really easy. I also emailed customer service about viewing 2 separate policies and received a reply that answered my question and was very helpful. The trip was a success and I thank you for peace of mind!

We took out insurance just in case we were negatively affected by Covid and had any trip interruptions, lost luggage, etc. Our trip was smooth and we had no issues. The policy provided us with peace of mind. Will keep IMG in mind for the future.

I contacted them to try to understand specifics about what would be covered during our trip delay due to Covid-isolation, and did not receive any info besides being sent the claim form. I was told nothing could be guaranteed and just to keep receipts and send everything in for review by the claims department. This increased our level of stress and inconvenience (in order to avoid spending money, not knowing whether we’d be reimbursed).

I've been satisfied thus far. The only exception was the wait time to speak with a representative was extremely long - even in a world in which we have gotten accustomed to long wait times.

Very easy to use. I am using it to another trip this month