Compare IMG Plans in Just A Few Simple Steps
IMG has nine policies on Squaremouth, including ‘cancellation-only’ and ‘medical-only’ options. They offer some of the best Travel Delay and Emergency Medical coverage available, with certain plans providing up to $2,000,000 in medical protection.
See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.
Great service
Acted immediately(sent travel delay claim form, etc.)
I had to wait for some paper work from the doctor. I hope I have everything straight now, I will send the claim tomorrow the 8th of October 2018!
Thank you. It looks like you are a very good insurance!
We have had no travel issues that have come to light during or since our trip. It was reassuring to know we were covered. The purchase process was easy and the policy coverage was good.
Simple to get
We bought insurance. The trip was cancelled. You did not pay the claim. Where did you say that you would not pay under certain circumstances??
Please reply.
Took the Patriot America insurance for my trip to the USA
Fell down and broke my hand
2 Complaints
1 When I went to the clinic for an XRay, I had to pay upfront because the IMG phone number was not responsive when the care provider tried to call them
2 I made the claim. They say that the claim will be treated 40 working days from the day the claim was made. It was not. When I contacted them to find out what was happening, they said they TRY to treat the claim within 30 days but they don't have to. In the end, my claim was processed, but it took nearly 4 months
We apologize for the inconvenience during your claim process. Thank you for your patience and hope you had a good vacation.
My agent/person was very competent and professional along with being very pleasant. Would definitely recommend them.
Very easy to obtain the insurance online. I have FEP Anthem Blue Cross which will cover me overseas but I was concerned since the country of Equador requires insurance that lists your dates of travel. My insurance company only provided a letter with the date of enrollment. Your plan gave me reassurance that I would be able to enter the country with the dates of coverage listed. I was not asked to provide the information at immigration at the airport but it was good to know that I had it in case I was asked for it.
Very eady