IMG Travel Insurance Reviews

I felt very confident purchasing and was certain that if I needed to use the service it would be good

Thanks to squaremouth
for providing the insurance.

The claim we submitted has been there nearly a month and we have not gotten anything but a single email saying they got it. Despite numerous calls to their customer service, who are always nice, we cannot get any updates on it. This is a lot of money at stake and very frustrating. We were not able to go on our trip due to an injury

I had no issues or problems with this

My wife developed cancer and we had to cancel 6 months before the trip. We filed the claim on March 11 and did not receive payment until August 18. I had to call twice to get things moving ( a document request had been lost at the company) and get an update. Eventually, they paid in full.

This was generally a good experience. I'm a repeat customer, and I will be back again.
But there is a certain lack of clarity about the policy itself. There was a kind of pre-claim procedure that sounded like a way to avoid immediate payment for a claim. This was not, of course, made clear in the pre-purchase information.

As I say, I'll be back, but next time, I'll be asking questions about this.

My claim for a trip cancellation has not yet been processed. I had submitted required documentation earlier but recently received an email stating that more verification of payment of travel costs was needed (even though I had submitted invoices from the travel company showing my payments). I sent in more verification of the travel costs, mailing them in yesterday (September 13, 2019) and now am waiting to learn of the result of my claim.

We will need to file a claim as soon as I get my credit card statement so that I can make a copy as proof of payment to submit get mr claim started.

The claim settlement process is VERY VERY slow. I filed on a Cancel for any Reason policy over a month ago. I still do not have my refund.
It should not take this long to get less then $200.00 back. Very little communication about the status of the claim. They should be able to much better then this.

I sat a hold for 15 - 20 minutes each time I had to call ITravel Insured. They assured me my claim would be processed and paid within 20 days. That has not happened. It is now 26 days and they have not reviewed anything.
They make it extremely hard to file a claim. Not sure it is worth it in my case.