IMG Travel Insurance Reviews

Because our total expenses were difficult to estimate when we first began booking our trip, we opted to purchase travel insurance for the know amounts of expenses and then to work with iTravelInsured to add more coverage when other expenses became known. Should have been a simple, easy process, but iTravelInsured was not responsive to emails; then, after telephone contact, the company did not provide additional information for another two weeks. After I provided all the requested information (twice, since the company seemed to need different information depending on the representative I reached that day on the phone), the quote for the additional coverage resulted in a total quote (amount already paid plus quoted addition) which was actually higher than the total for a new policy through SquareMouth. Eventually, I switched coverage to a cheaper product with iTravelInsured, cancelling the old policy. That process actually went quite smoothly.

I submitted my claim before I received this survey. Have had no feedback on the claims process. Hopefully, my claim was received.

Loved your customer service via phone.

This was my first time away from Travel Guard and Allianz. The experience was okay but honestly I wasn't sure who my insurance was with, and who to call with a question. I feel I overpaid but never got around to calling to change a few numbers to reduce the charge, if that was even possible.

I've been traveling a lot and it seemed that an annual policy would make better sense for me but either I didn't ask the right questions or the rep wasn't as knowledgeable about the product so I let the subject drop--I was very busy anyway, and insurance makes my head spin.

I have filed a claim and have no feed back yet. We had to cancel due to an accident at hom

I asked for a refund within the 10 days and was not received / no trip was taken

Claim rep was very helpful in helping me decide which plan was best for me. We didn't need to file claim so I can't comment on claim resolution process.

Everything went smoothly on our trip so I didn’t file any claims. I did need to contact iTravelInsured. However I was disappointed in how long it took for them to respond and this was prior to our departure.

Helpful

Easy to understand web site, responsive customer service. I'll be back in the future.