Overview

IMG has nine policies on Squaremouth, including ‘cancellation-only’ and ‘medical-only’ options. They offer some of the best Travel Delay and Emergency Medical coverage available, with certain plans providing up to $2,000,000 in medical protection.

Trips Protected
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SINCE 2005
129,056
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AVG. MONTH
5,540
Total Reviews
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SINCE 2005
2,937
Detailed Rating
Customer Service Before Trip
4.32/5
Customer Service During Trip
3.61/5
Customer Service During Claim
3.41/5

See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.

  • 5
    1761
  • 4
    530
  • 3
    291
  • 2
    124
  • 1
    185
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  • IMG policy: iTravelInsured Travel Lite

    Reasonable rates, user friendly web site. Would recommend to others.

    Richard from CA
    Review Received: February 18, 2015
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    IMG policy: iTravelInsured Deluxe Travel

    No surprises

    Ruth from CA
    Review Received: February 18, 2015
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    IMG policy: iTravelInsured Elite

    I chose this insurance company,I believe in 2008 as no one else would give me insurance for my husband who has a very bad heart. He has only 20% of his heart that functions and has a pacemaker and defibulator otherwise he is a very healthy man and walks 3.5 miles everyday in 1 hr and 10 min. This insurance has enabled us to continue travelling with a piece of mind. It also is very reasonable. I really can't say enough good about this company both for the professionalism of the staff and the wonderful; service that they provide.

    I do recommend this company and provide them with the contact information on a regular basis.

    I personally wouldn't consider using any other insurance provider.

    I would like to thank you for providing this service for people with pre-existing conditions

    Audrey from ON
    Review Received: January 29, 2015
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    IMG policy: iTravelInsured Deluxe Travel

    Easy, convenient, affordable

    Pavel from NY
    Review Received: January 27, 2015
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    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Deluxe Travel

    CUSTOMER SERVICE WAS EXCELLENT AND POLITE
    THANK YOU FOR YOUR HELP
    I AM WAITING FOR RESPOND TO MY CLAIM THAS WAS RECEIVED LAST DEC 31,2014
    YOU TOLD ME 3 WEEKS FOR A RESPONSE

    CARLOS from Puerto Rico
    Review Received: January 13, 2015
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    IMG policy: iTravelInsured Deluxe Travel

    Your person was very helpful and efficient when I called with questions.

    Nicholas from CO
    Review Received: January 9, 2015
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    IMG policy: iTravelInsured Elite

    Successful, routine

    Neil from ON
    Review Received: December 9, 2014
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    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Deluxe Travel

    When I had questions they were very helpful.. I keep using square mouth because of that. Also it's easy to compare.
    Had 2 claims that were handled very well. Thanks

    Michael from VT
    Review Received: December 8, 2014
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    IMG policy: iTravelInsured Deluxe Travel

    we had to cancel our trip and sent in claim paperwork. we have not heard anything yet, so I can't really rate that process.

    PETE from OH
    Review Received: November 28, 2014
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    1 out of 2 people found this review helpful
    IMG policy: iTravelInsured Travel Lite

    The price was very reasonable and covered what was necessary for me.

    I liked the fact that, had I chosen to do so, I could cancel right up to the day of travel and receive a full refund.

    I have already recommended this site to at least one other person.

    ND from VT
    Review Received: November 26, 2014
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    0 out of 1 people found this review helpful