Overview

IMG has nine policies on Squaremouth, including ‘cancellation-only’ and ‘medical-only’ options. They offer some of the best Travel Delay and Emergency Medical coverage available, with certain plans providing up to $2,000,000 in medical protection.

Trips Protected
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SINCE 2005
129,056
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AVG. MONTH
5,540
Total Reviews
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SINCE 2005
2,937
Detailed Rating
Customer Service Before Trip
4.32/5
Customer Service During Trip
3.61/5
Customer Service During Claim
3.41/5

See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.

  • 5
    1761
  • 4
    530
  • 3
    291
  • 2
    124
  • 1
    185
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  • IMG policy: iTravelInsured Standard Travel

    It was priced well, the representative were easy to cmumicate with and friendly. I will recommend this policy to others and use it again.

    Wyndy from GA
    Review Received: September 9, 2014
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    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Elite

    I called customer service on the day when I purchased the insurance in order to make some minor changes. They said that I would get the corrected version of the contract in a few days, but I never did. It had been over a month!

    Nikolai from Russian Federation
    Review Received: August 23, 2014
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    9 out of 10 people found this review helpful
    IMG policy: Patriot International

    Contacted IMG via email after a fall with questions about my policy. I ended up not needing to go to a doctor but was very happy with the fast and comprehensive response I received.

    NYer from NY
    Review Received: August 9, 2014
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    21 out of 27 people found this review helpful
    Response from IMG

    Thank you for allowing IMG to provide you with World Class International Medical Insurance. We look forward to serving you again in the future.

    IMG policy: iTravelInsured Elite

    I have heard nothing regarding my claim that was put in over a week ago not even acknowledgement that it is been addressed
    I would have expected a faster feedback I am not satisfied as of now

    John from Brazil
    Review Received: July 23, 2014
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    2 out of 2 people found this review helpful
    IMG policy: Patriot International

    Acquiring the policy was easy. Did not really get to test the product because there was not a reason to try and make a claim. The proof of a good policy would be when it was tested under critical conditions. My trip went smoothly without need to actually call for assistance or benefits.

    James from CA
    Review Received: July 17, 2014
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    2 out of 17 people found this review helpful
    IMG policy: Patriot International

    Na

    KH from NY
    Review Received: July 16, 2014
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    0 out of 19 people found this review helpful
    IMG policy: iTravelInsured Standard Travel

    I liked the ease of using the site, affordable plan options, along with the ability to compare various plans side by side. Also, the obvious peace of mind knowing we are covered in the event of an unexpected cancellation for a variety of reasons.

    James from GA
    Review Received: July 15, 2014
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    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Deluxe Travel

    Good experience!

    John from GA
    Review Received: July 14, 2014
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    0 out of 0 people found this review helpful
    IMG policy: Patriot International

    Insurance is always a double edged sword - but better to have it than not. I did get stung by a Scorpion and what crossed through my mind at the time, wow good thing I have insurance in case they have to fly me out of here to the hospital somewhere. I was fine,no need for medical assistance and the Scorpion, is dead!

    Nancy from NY
    Review Received: July 6, 2014
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    2 out of 21 people found this review helpful
    IMG policy: iTravelInsured Deluxe Travel

    I was unable to complete my trip to Mexico on 4 June 2014 due to being hospitalized in Cuenca, Ecuador, just days before I even left home. Thanks to kind assistance of Customer Service Dept. of www.itravelinsured.com, I was shown how to file a claim for trip cancellation.
    I await the results of my claim.
    regina potenza

    regina from Ecuador
    Review Received: July 3, 2014
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    0 out of 1 people found this review helpful