IMG Travel Insurance Reviews

Overall, I was very satisfied so far with our IMG insurance experience. Until the outcome of my claim, I can't give my final review. My only comment of note so far is that I contacted IMG when on my trip late on a Saturday to notify them of my medical issue and seeking pre-authorization for treatment and got the impression that the people who handle pre-authorizations are not available during the weekend. So all the person I spoke to was able to do was make note of my call. I sought pre-authorization later when I was in a position to do so. It would be helpful to be somewhat better informed about the notification/pre-authorization procedure when one is in the unfortunate position of having to contact IMG during the weekend.

Easy to purchase. Made me feel more safe on my trip as my father is terminally ill.

I was glad not to have to use the insurance, but it did give me piece of mind.

no claim

No claim was submitted.

N/A

The process to purchase a policy is straightforward. I appreciated the one-page summary of the policy with contact information for our travel. Fortunately, we did not need to file a claim. We cannot comment on making a claim. We chose this company because it was one of the few available for US citizens living abroad.

Simple, price effective, good ensurance knowing that the coverage is there

We did not have to make a claim.

Not happy that I was not eligible to receive compensation for missed Flite in Las Vegas. Apparently, I did not read the fine print, &/or receive that info, but the flite must be delayed more 6hours to qualify. I will not buy this kind of coverage ever again, unless the conditions are more reasonable, like 1 or 2 hour delay, etc. Besides, it was the Shuttle bus that was late, along W/WestJet Flite due to the snow. I guess I learned the 'hard way', & realize I needed a better policy that included any delay that is beyond my control, that results in a miss connection. I not happy that it cost me over $400, so why do I even have missed connection coverage.