Compare IMG Plans in Just A Few Simple Steps
IMG has nine policies on Squaremouth, including ‘cancellation-only’ and ‘medical-only’ options. They offer some of the best Travel Delay and Emergency Medical coverage available, with certain plans providing up to $2,000,000 in medical protection.
See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.
Claim Process
I put in a minor claim as we were delayed about 12 hours in ATL which forced an overnight stay. Because it wasn't 24 hours, the delay insurance won't cover it. This is the first time I have used this company and the first time that I have ever had to put in a claim for travel. I won't use them again. I should have gone with my usual choice of company, Travel Guard.
Before Trip
Execellent insurance experience we didn't need to submit a claim and the vacation was fabulous, but the ease with quote and purchasing was fantastic and I will definitely be using your company again...
During Trip
Awesome
Claim Process
I did not submit a claim
Before Trip
Very easy to navigate website-compare policies/prices.
During Trip
Had no contact with carrier during trip because no problems.
Claim Process
No claim.
Claim Process
no claim
Claim Process
Its great getting the policy but when you need to make a claim it can be tedious and airlines and insurance company have "subtle roadblocks" to discourage you or deny you in my opinion. If they really cared about you as a customer they would provide an easy to read , up-front, required-reading list of things to do in case of needing to make a claim, such as for damaged luggage tell you that you need to file immediately with the carrier at the airport. I have never made a claim before and was unaware - but of course the companies know this ,along with the other subtle roadblocks.
During Trip
I didn't uuse the srvice during the trip.
During Trip
Thankfully nothing came up that required us to use our insurance. But we know of others here who have had to use insurance.
Before Trip
They were really help full . And always got back Everytime I left a message
Before Trip
As I made our insurance arrangements through the internet. Everything went very quickly. The policy was ready to print out within seconds.
During Trip
As I didn't need to use the policy during our trip. I really didn't give it a second thought. Which is exactly what one want's.
Claim Process
Fortunately. We didn't need to use our trip insurance during our trip. Therefore no claim was made and I'm unable to rate this area.
Before Trip
The process was done online, there were no customer service issues.