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Overview

IMG has nine policies on Squaremouth, including ‘cancellation-only’ and ‘medical-only’ options. They offer some of the best Travel Delay and Emergency Medical coverage available, with certain plans providing up to $2,000,000 in medical protection.

Trips Protected
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SINCE 2005
129,229
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AVG. MONTH
5,556
Total Reviews
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SINCE 2005
2,940
Detailed Rating
Customer Service Before Trip
4.32/5
Customer Service During Trip
3.61/5
Customer Service During Claim
3.41/5

See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.2 (2,940 reviews)

IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.

  • 5
    1762
  • 4
    530
  • 3
    292
  • 2
    125
  • 1
    185
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  • “
    IMG policy: iTravelInsured Travel Lite

    During Trip
    did not use

    Claim Process
    no claim

    Alan from IL
    Review Received: November 5, 2012
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    “
    IMG policy: iTravelInsured Standard Travel

    Before Trip
    was prompt in contacting me, which was reassuring (to a first time customer) and for around $100 we had peace of mind that we were covered since we were leaving behind aged parents. I will use them again.

    During Trip
    Not applicable

    Claim Process
    No claim was made

    Susan from VA
    Review Received: October 25, 2012
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    0 out of 0 people found this review helpful
    “
    IMG policy: iTravelInsured Deluxe Travel

    During Trip
    NA

    Claim Process
    NA

    Andrew from CA
    Review Received: October 23, 2012
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    0 out of 0 people found this review helpful
    “
    IMG policy: Patriot International

    During Trip
    Did not need to use insurance or customer service.

    Laura from FL
    Review Received: October 20, 2012
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    0 out of 14 people found this review helpful
    “
    IMG policy: iTravelInsured Travel Lite

    During Trip
    NA

    Claim Process
    no claims made

    Mary from PA
    Review Received: October 12, 2012
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    0 out of 0 people found this review helpful
    “
    IMG policy: iTravelInsured Travel Lite

    During Trip
    Nothing applies

    Claim Process
    Doesn't apply

    Anna from NJ
    Review Received: October 5, 2012
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    0 out of 0 people found this review helpful
    “
    IMG policy: Patriot International

    Before Trip
    Fortunately I didn't need to make a claim but will use you again in the future. I was able to find coverage that fit my needs perfectly for a low price. Thank you!

    Kathleen from FL
    Review Received: September 27, 2012
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    4 out of 25 people found this review helpful
    “
    IMG policy: Patriot International

    During Trip
    Did not use during trip. Not needed

    tom from LA
    Review Received: September 12, 2012
    Was this review helpful?
    0 out of 15 people found this review helpful
    “
    IMG policy: iTravelInsured Travel Lite

    During Trip
    did not use

    Claim Process
    did not use

    regina from NY
    Review Received: August 30, 2012
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    0 out of 0 people found this review helpful
    “
    IMG policy: Patriot International

    Before Trip
    Wonderful options available to choose from. Competitive rates. It was an easy process.

    Nia from CA
    Review Received: August 13, 2012
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    0 out of 15 people found this review helpful
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