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Overview

IMG has nine policies on Squaremouth, including ‘cancellation-only’ and ‘medical-only’ options. They offer some of the best Travel Delay and Emergency Medical coverage available, with certain plans providing up to $2,000,000 in medical protection.

Trips Protected
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SINCE 2005
129,229
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AVG. MONTH
5,556
Total Reviews
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SINCE 2005
2,940
Detailed Rating
Customer Service Before Trip
4.32/5
Customer Service During Trip
3.61/5
Customer Service During Claim
3.41/5

See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.2 (2,940 reviews)

IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.

  • 5
    1762
  • 4
    530
  • 3
    292
  • 2
    125
  • 1
    185
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  • “
    IMG policy: iTravelInsured Travel Lite

    Before Trip
    I did it all online and required no additional service.

    During Trip
    There was no need for any customer service during our trip.

    Claim Process
    No Claim!

    Elwin from CA
    Review Received: July 13, 2012
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    “
    IMG policy: iTravelInsured Deluxe Travel

    Before Trip
    No specific comments about setting pre-trip insurance aside from noting the online process was úser friendly'- premium payment & policy confirmation promptly processed.

    During Trip
    Currently not in a position to publicly/privately make comment on the service and reliability of insurance carrier - a small claim is to be submitted and I will readily comment after processing of this. (1st claim in 14 prior o/seas trips)

    Claim Process
    am awaiting directions on how to lodge claim. Email request send - I will wait a further 7 days before approaching 'redress'from other sources.

    Richard from Australia
    Review Received: July 6, 2012
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    1 out of 2 people found this review helpful
    “
    IMG policy: iTravelInsured Travel Lite

    Claim Process
    It took a few e Mails and phone calls to have the claim paid without submitting supplementary data. But they did 'listen' and they pid the contracted amount.

    Richard from NJ
    Review Received: July 5, 2012
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    0 out of 0 people found this review helpful
    “
    IMG policy: Patriot International

    During Trip
    Did not need anything

    Claim Process
    no claim

    Anna from TX
    Review Received: June 12, 2012
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    0 out of 10 people found this review helpful
    “
    IMG policy: iTravelInsured Elite

    Before Trip
    we placed a claim for delayed baggage on our arrival in the UK on April 26th, emailed all supporting documents and to date have received only the automated response to say received. I have called twice and been told someone will call me back, very un-impressed with the carier thus far

    Claim Process
    still awaiting a response re the claim

    Amanda-Marie from United Kingdom
    Review Received: May 25, 2012
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    4 out of 5 people found this review helpful
    “
    IMG policy: Patriot International

    Before Trip
    Easy to fill out application, quick response time, gave me comfort on my travels knowing I had a plan in place for all the "what if's" referred you to others going on the trip who also bought.

    During Trip
    Thank God, I did not have to use your service during the trip.

    Claim Process
    Did not go on claim.

    Donna from CO
    Review Received: May 7, 2012
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    0 out of 11 people found this review helpful
    “
    IMG policy: Patriot International

    During Trip
    I never needed the services during my trip.

    Geoffrey from CA
    Review Received: April 28, 2012
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    0 out of 11 people found this review helpful
    “
    IMG policy: iTravelInsured Student

    Claim Process
    The claim has not been paid as of yet.

    Hannah from Australia
    Review Received: April 24, 2012
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    0 out of 0 people found this review helpful
    “
    IMG policy: Patriot International

    During Trip
    Very long phone wait times to speak with customer service. Not something you want when you've got a problem. Also, they didn't respond to my email when I asked about changing the policy. I think that was over three weeks ago and haven't got a response.

    C.A. traveller from OR
    Review Received: April 3, 2012
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    121 out of 124 people found this review helpful
    “
    IMG policy: Patriot International

    During Trip
    n/a

    Anne from MD
    Review Received: April 1, 2012
    Was this review helpful?
    0 out of 10 people found this review helpful
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