Compare IMG Plans in Just A Few Simple Steps
IMG has nine policies on Squaremouth, including ‘cancellation-only’ and ‘medical-only’ options. They offer some of the best Travel Delay and Emergency Medical coverage available, with certain plans providing up to $2,000,000 in medical protection.
See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.
Before Trip
No claim and no contact with carrier, true evaluation should be if claim involved. Price reasonable.
During Trip
No claim
Before Trip
I called the carrier to make a change on the policy information and received a voicemail. I didn't receive a call back before I had to travel, so the change wasn't made. The documentation arrived by email in a timely manner and by mail while I was on vacation.
During Trip
No claims were made.
Before Trip
We received one copy of the policy by mail rather than both that we had purchased (one for my husband and one for me).
During Trip
The first few times I tried to call the emergency help line, on a Saturday morning, there was no answer and no way to leave a message. I tried again on Monday, two days later, and received an answering machine but no one called me back. Finally, I was able to get through to someone either later that day or the next day. When I was able to reach people on the help line, they were very helpful and pleasant.
Claim Process
The claim check was processed on February 16, 2010, but I didn't receive it until March 4, 2010. Part of this delay, at least a few days' worth, is because I have an overseas address. The paperwork I had to provide was extensive and somewhat burdensome, including some things that might have been difficult to prove if I had been asked. For instance, the time/date provided by the airline's website for delivery of our lost luggage was not actually the date/time it was delivered as that date/time was much later. In any case, I was very pleased from the standpoint of the people I was able to speak with on the help line and also, of course, pleased that they paid my claim without requesting any follow-up documentation. Of course, I had given them everything plus the kitchen sink, so.... I would use this provider again and I think the claim turnaround time was quite fast, all things considered.
During Trip
Luckily, we didn't need to use them at all.
Before Trip
Sometimes the mail is very slow in Bermuda, so i didn't get my formal docs until after the trip.
During Trip
Luckily, i didn't need to use any services.
Claim Process
no claims made
Before Trip
Final documenttion did not arrive until the day we were leaving!!! Also had not been forewarned that more documentation would be arriving.
Before Trip
Hello I didn't talk to customer service. Your site was recommended I did everything online ...you provided vg infor
During Trip
We were forced to cancel our trip.
Claim Process
It was somewhat difficult to fulfill all the paperwork demands in order to get our money refunded--but in the end it was very worthwhile because we were paid in full.
Before Trip
Before trip? No contact. No customer service, but I did not expect any.
During Trip
No contact during trip. Contact was not possible.
Claim Process
Clain "requires" original receipts. There was no "original receipt for a cash purchased air e-ticket bought in an emergency. I hope I collect. It took me a week to get an airline confirmation of this purchase so I could complete my claim.
Before Trip
very professional
During Trip
never used
Claim Process
no claim