IMG Travel Insurance Reviews

Very helpful staff! Very sorry we were unable to make our trip due to illness but you made the claim process relatively painless unlike other insurance companies.

All good

I was pleased to have your coverage.

I was initially going to purchase a different policy, but the agent suggested one that fit my situation better. I appreciated her input.

I had trouble getting consistent accurate information from the people answering their phone. Some people gave me inaccurate information, such as they couldn't take my payment over the phone, where other people did. As I purchased more coverage they did not send follow up emails noting my increase on the policy in a timely fashion and I almost always had to call and ask. One time they were unable to charge my credit card for the payment and failed to notify me, resulting in weeks of me thinking that I had purchased coverage and nothing had been purchased. Just didn't seem to have their act together.

Excellent experience! Professional, friendly and prompt customer service for all pre-purchase questions and trip additions.

The gentleman was wonderful. He called the Hospital Admin and received clarification of info re the claim he required to follow up on my behalf. Very polite and professional.

I felt well peotected having the insurance coverage for this trip.

I will use it, again.

Thanks.

IMG took around 3 months from the date of filing to process my claim, and only did so after I contacted customer service twice. Of the claim, they immediately covered most of the transactions, but denied exactly one that comprised 70% of my total claim. They requested credit card statement as the additional proof of payment, and I am yet to hear back from them since I provided it.

Satisfied and have purchased a policy for our next trip.