IMG Travel Insurance Reviews

Request for an early settlement of my claim

I purchased CFAR (cancel for any reason) coverage from iTravelInsured for a substantial premium above what the other coverages alone would have cost me, yet none of the invoices or paperwork I received prior to departure and when filing a claim mentioned that coverage. I was uneasy about that so I contacted customer service as soon as I received my declarations page and they assured me that I did, indeed, have CFAR coverage. When submitting my claim for CFAR, again no mention of CFAR on the form I was asked to use, so I wrote it in separately. I submitted my claim after struggling with Delta to get (never did get after 6-7 calls and one email request) what was asked of me in the claim form ("Statement from common carrier...indicating if any refund, reimbursement, credit, and/or voucher was issued.") I received an email confirmation that my claim and supporting documents had been received January 31 but I have heard no word since. I will withhold any possible referrals to iTravelInsured until I see how they process my claim.

Have not heard on my claim yet for money refund forvmissed tour due to illness

Great service!

Each representative was pleasant and informative.

Have not filed on most recent trip; on a previous trip cancelled for medical reasons, surgery, claim & requested proof are in their hands; now for 2-3 weeks. Have received no response to this date.

I got sick during my trip and filed a claim on the first week of January and was received by your company on January 11 , 2019 and I am waiting for your response.

Their 24 hour assistance went to voicemail in off business hours. We extended our trip due to flight changes on our part (non claimable). While on the trip, bad weather was forecast at home the day we were to return. Our airline was allowing changes and we changed to fly home three days later than originally expected. We called to inquire if extending our policy was an option. First we called in the middle of the night and all options selected on their menu went to a voicemail box. I called the next morning (Sunday) and was told that you can only extend the policy before the trip starts. The problem was that by the time I was able to call our policy was expiring that day. So we had to go uninsured for three days.

Their customer service is not very good. If you call for 24 hour assistance, you should not have to leave a voicemail.

After endless emails and calls for months, our claim has still not been approved.