Trips Protected
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SINCE 2005
151,365
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AVG. MONTH
4,482
Total Reviews
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SINCE 2005
3,310
Detailed Rating
Customer Service Before Trip
4.31/5
Customer Service During Trip
3.58/5
Customer Service During Claim
3.54/5

See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.21 (3,310 reviews)

IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.

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    2003
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    583
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    322
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    146
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  • IMG policy: iTravelInsured Deluxe Travel

    Below is a copy on an email I just sent to customer service just to make sure you receive it and get back to me about the situation described in it:

    Hello,

    Today, I received two emails, each of which was questioning me about a cruise from which I just returned.

    One listed Squaremouth Policy 10572015040410342590 and the other listed Squaremouth Policy GTC-100428.

    I am writing because I want to confirm that ONLY Squaremouth Policy 10572015040410342590 was active, and that I received a refund for Squaremouth Policy GTC-100428.

    I bought the GTC policy in error on 4/4/2015 and called your customer service line immediately to cancel it and buy the other. I spoke with a polite and well-informed young lady who handled that transaction.

    Please confirm at your earliest convenience.

    Thank you.

    George Kaywood
    gkaywood@earthlink.net

    George from KS
    Review Received: May 7, 2015
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    IMG policy: iTravelInsured Deluxe Travel

    Really can't comment until I see the resolution of my claim

    Gretchen from NY
    Review Received: April 11, 2015
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    0 out of 1 people found this review helpful
    IMG policy: iTravelInsured Travel Lite

    Everyone I spoke with at iTravelInsured was very helpful and provided an exact answer. I would recommend this policy to other travelers.

    Nafeesah from DE
    Review Received: March 30, 2015
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    0 out of 1 people found this review helpful
    IMG policy: iTravelInsured Deluxe Travel

    Easy and someone pick up after hours.

    Ka from CA
    Review Received: March 24, 2015
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    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Elite

    I was stuck at LaGuardia (NY) airport flying back to Montreal on the last day of my policy due to winter conditions and I could not get anyone who would be able to extend my policy for another day.

    John from QC
    Review Received: March 10, 2015
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    5 out of 5 people found this review helpful
    IMG policy: iTravelInsured Deluxe Travel

    iTravelInsured processed my claim without any issues. The customer service was great, answered all my questions. Highly recommend it.

    Ruolan from ON
    Review Received: March 4, 2015
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    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Standard Travel

    Customer service representative I spoke with was knowledgeable, professional and friendly. Yes I would recommend this policy to other travelers

    Flo from ON
    Review Received: March 3, 2015
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    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Standard Travel

    We choose this policy because of the rate and the reviews. Our interaction with Squaremouth was extremely positive. It was necessary to make a change to the policy after the purchase (but within the time limit). The contact person was helpful and courteous.

    Jane from KY
    Review Received: February 22, 2015
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    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Travel Lite

    Reasonable rates, user friendly web site. Would recommend to others.

    Richard from CA
    Review Received: February 18, 2015
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    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Deluxe Travel

    No surprises

    Ruth from CA
    Review Received: February 18, 2015
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    0 out of 0 people found this review helpful

Last updated: August 29, 2026