See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.
Below is a copy on an email I just sent to customer service just to make sure you receive it and get back to me about the situation described in it:
Hello,
Today, I received two emails, each of which was questioning me about a cruise from which I just returned.
One listed Squaremouth Policy 10572015040410342590 and the other listed Squaremouth Policy GTC-100428.
I am writing because I want to confirm that ONLY Squaremouth Policy 10572015040410342590 was active, and that I received a refund for Squaremouth Policy GTC-100428.
I bought the GTC policy in error on 4/4/2015 and called your customer service line immediately to cancel it and buy the other. I spoke with a polite and well-informed young lady who handled that transaction.
Please confirm at your earliest convenience.
Thank you.
George Kaywood
gkaywood@earthlink.net
Really can't comment until I see the resolution of my claim
Everyone I spoke with at iTravelInsured was very helpful and provided an exact answer. I would recommend this policy to other travelers.
Easy and someone pick up after hours.
I was stuck at LaGuardia (NY) airport flying back to Montreal on the last day of my policy due to winter conditions and I could not get anyone who would be able to extend my policy for another day.
iTravelInsured processed my claim without any issues. The customer service was great, answered all my questions. Highly recommend it.
Customer service representative I spoke with was knowledgeable, professional and friendly. Yes I would recommend this policy to other travelers
We choose this policy because of the rate and the reviews. Our interaction with Squaremouth was extremely positive. It was necessary to make a change to the policy after the purchase (but within the time limit). The contact person was helpful and courteous.
Reasonable rates, user friendly web site. Would recommend to others.
No surprises
Last updated: August 29, 2026