Trips Protected
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SINCE 2005
151,477
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AVG. MONTH
4,469
Total Reviews
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SINCE 2005
3,311
Detailed Rating
Customer Service Before Trip
4.31/5
Customer Service During Trip
3.58/5
Customer Service During Claim
3.54/5

See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.21 (3,311 reviews)

IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.

  • 5
    2003
  • 4
    583
  • 3
    322
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    147
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    210
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  • IMG policy: iTravelInsured Standard Travel

    Easy to purchase. Made me feel more safe on my trip as my father is terminally ill.

    Donni from CO
    Review Received: June 13, 2014
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    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Deluxe Travel

    I was glad not to have to use the insurance, but it did give me piece of mind.

    Cynthia from CO
    Review Received: June 12, 2014
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    0 out of 0 people found this review helpful
    IMG policy: Patriot International

    no claim

    Victoria from WA
    Review Received: May 23, 2014
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    0 out of 17 people found this review helpful
    IMG policy: iTravelInsured Deluxe Travel

    No claim was submitted.

    Maria Guadalupe from Mexico
    Review Received: May 3, 2014
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    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Standard Travel

    N/A

    Robert from CA
    Review Received: April 22, 2014
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    2 out of 5 people found this review helpful
    IMG policy: iTravelInsured Deluxe Travel

    The process to purchase a policy is straightforward. I appreciated the one-page summary of the policy with contact information for our travel. Fortunately, we did not need to file a claim. We cannot comment on making a claim. We chose this company because it was one of the few available for US citizens living abroad.

    LMK from Gabon
    Review Received: April 6, 2014
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    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Deluxe Travel

    Simple, price effective, good ensurance knowing that the coverage is there

    craig from NH
    Review Received: April 6, 2014
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    0 out of 0 people found this review helpful
    IMG policy: Patriot International

    We did not have to make a claim.

    Margaret from LA
    Review Received: March 31, 2014
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    0 out of 17 people found this review helpful
    IMG policy: iTravelInsured Deluxe Travel

    Not happy that I was not eligible to receive compensation for missed Flite in Las Vegas. Apparently, I did not read the fine print, &/or receive that info, but the flite must be delayed more 6hours to qualify. I will not buy this kind of coverage ever again, unless the conditions are more reasonable, like 1 or 2 hour delay, etc. Besides, it was the Shuttle bus that was late, along W/WestJet Flite due to the snow. I guess I learned the 'hard way', & realize I needed a better policy that included any delay that is beyond my control, that results in a miss connection. I not happy that it cost me over $400, so why do I even have missed connection coverage.

    alexander from AB
    Review Received: March 26, 2014
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    36 out of 42 people found this review helpful
    IMG policy: iTravelInsured Deluxe Travel

    Cannot tell you how good you will process my claim yet.

    pauline from QC
    Review Received: March 26, 2014
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    0 out of 0 people found this review helpful

Last updated: August 30, 2026