IMG Travel Insurance Reviews

Contacted 24-hour hotline over Thanksgiving weekend when fell in on trip to Peru and required medical attention. 24-hour Emergency Travel Assistance with global peace of mind was non-existent. All phone numbers contained message that they were closed for the holiday. When I finally connected, help line was short on definitive guidance concerning coverage regarding "trip interruption" and how to proceed. Disappointed in service level and not living up 24-hour hotline marketing.

I am filing claim now and will try to update this review once resolved.

I'm going to a trip to Vietnam for 6 weeks, therefore, I needed a quote. please contact us at this email or 714-657-5995 thanks

Over all the service back up one were are very carefully , excellent !!

I have not yet made a claim as I do not yet know if my accident will be covered with my primary insurance. If I receive a bill from the hospital and doctor, I will be filing a claim. Thank you.

Love Squaremouth - have used it several times. Always easy to get and review quotes then purchase. This trip had to be cancelled due to cancer treatment, so claim was filed November 8, 2017. Still awaiting decision and/or reimbursement. They requested additional medical info from provider on 11/27/17.

We reported the incident/claim. The rep told us to file a claim when we return home. We are in the process of filing.

I filed a claim almost a month ago and still haven’t received any update status on it.

Since I bought the insurance through squaremouth and have no claim, I didn't have any experirnce with IMG.

Filed a claim nearly a month ago, trip cancellation due this a concussion and post concussion syndrome 2 weeks before my departure. I’ve called iTravel twice now but get the same treatment as far as to when I would receive my claim check. They are experiencing a high amount of claims and don’t know when it would be processed and to keep calling back the next week. When I filed the claim I was told it would be processed and a check sent in two weeks of receiving the claim. I shouldn’t have to continually remind them by phoning every week. It’s so typical of insurance companies to gladly accept your payment but have a tough time processing a claim. My expectations were much higher as far as the prompt service I would receive in case of such event. Greatly disappointed .. I could not recommend this company to others in need of travel insurance.

At first I did want to make a claim but then I found the missing item