IMG Travel Insurance Reviews

Claim Process
Its great getting the policy but when you need to make a claim it can be tedious and airlines and insurance company have "subtle roadblocks" to discourage you or deny you in my opinion. If they really cared about you as a customer they would provide an easy to read , up-front, required-reading list of things to do in case of needing to make a claim, such as for damaged luggage tell you that you need to file immediately with the carrier at the airport. I have never made a claim before and was unaware - but of course the companies know this ,along with the other subtle roadblocks.

During Trip
I didn't uuse the srvice during the trip.

During Trip
Thankfully nothing came up that required us to use our insurance. But we know of others here who have had to use insurance.

Before Trip
They were really help full . And always got back Everytime I left a message

Before Trip
As I made our insurance arrangements through the internet. Everything went very quickly. The policy was ready to print out within seconds.

During Trip
As I didn't need to use the policy during our trip. I really didn't give it a second thought. Which is exactly what one want's.

Claim Process
Fortunately. We didn't need to use our trip insurance during our trip. Therefore no claim was made and I'm unable to rate this area.

Before Trip
The process was done online, there were no customer service issues.

Before Trip
Experienced fast service with no concerns

During Trip
Had no experience to comment on

Claim Process
I had no claim

During Trip
No contact, no comment

Claim Process
No claim

Before Trip
Had to call to get a copy of the insurance coverage sent to me.

During Trip
No contact during the trip.

Claim Process
no claim filed.

During Trip
We did not need to use any of the services during our trip, so I have no input.