IMG Travel Insurance Reviews

This was actually the third time that we used ItravelInsured for our trip insurance. The initial two occasions were a dream. Queries were promptly answered, quotes were immediately sent and follow-ups were timely and valuable. Additionally, I did not have to ask for documentation and when they were received, they were complete and accurate.

This time, I had a really tough time with my interactions. It was clear that our contact was either not reading my mails, did not fully understand English or just plain, was not interested. Moreover, I am the one who had to follow-up. Additionally, I had to request documentation and also remind my contact to send them.

Ultimately, we got the insurance finalised, so all's well.

Look, I know as clients, my small group of four, pose an unusual problem for your agents. We plan our trips way ahead of the due dates, because they are mainly big sporting events like the Olympics or FIFA World Cups. Moreover, we try to include any expense that impact our trips. In most instances, apart from the travel and accommodations, other expenses come in over the weeks and months following our first application for insurance; for example, tickets, rental car expenses etc. As proof, we only received our final batch of tickets for the Rio games, from Cartan, just 7 weeks before our departure Thus what usually happens is that I would request additions to the initial policy rather than a new policy.

Please do not use these comments to screw-over my contact; however, I will respectfully ask that you assign an agent to our account, who understand these nuances, so that the process can be smoothly executed. Russia 2018 is not far away.

Even though I didn't need to file a claim, your customer service rep was AWESOME! I will highly recommend your company to everyone!!! Better than the other company I've used in the past!

This policy was cancelled with a full refund prior to travel. Thank you.

I didn't even think about the insurance. It's just something I need in case of problems, and I didn't have any.

I loved buying and forgetting!

Will be able to provide more comments after my clam is completed.

easy, user-friendly on-line application. helpful customer service answered my questions in fast and efficiently.

it is very important to have peace of mind especially traveling with kids i traveld from tlv to jfk via vko with a connection in moscow

Everything was great until I had to cancel my trip because of my father in laws pending death. Then you retired to many personal questions from his doctors which broke the confidentiality laws. So I made the claim when he died with his death certificate and you still didn't refund my money. All I'm asking for was $200 back. I would think it would be in your best interest to refund such a small amount vs the bad reviews and recommendations that I will be passing along anyone and everyone on social media about how you opperate your business. You lead people to believe if they get your insurance they can rest assure if they need to cancel their trip well that's NOT the case!!!! I am very dissatisfied

Great experience so far, hoping the claim goes as well.

Easy to negotiate SquareMouth and we have insured several times with them. Rates are good, too.