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Trips Protected
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SINCE 2005
151,477
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AVG. MONTH
4,469
Total Reviews
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SINCE 2005
3,311
Detailed Rating
Customer Service Before Trip
4.31/5
Customer Service During Trip
3.58/5
Customer Service During Claim
3.54/5

See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.21 (3,311 reviews)

IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.

  • 5
    2003
  • 4
    583
  • 3
    322
  • 2
    147
  • 1
    210
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  • “
    IMG policy: iTravelInsured Deluxe Travel

    During Trip
    didn't use

    michael from GA
    Review Received: March 10, 2013
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    “
    IMG policy: iTravelInsured Elite

    During Trip
    No claim made can not rate these questions

    Claim Process
    No claim made

    Lowell from MO
    Review Received: March 3, 2013
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    0 out of 0 people found this review helpful
    “
    IMG policy: iTravelInsured Travel Lite

    During Trip
    not used during trip

    Claim Process
    no claim made

    Bernard from CA
    Review Received: February 19, 2013
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    0 out of 0 people found this review helpful
    “
    IMG policy: iTravelInsured Deluxe Travel

    Claim Process
    no claim

    William from NC
    Review Received: February 18, 2013
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    0 out of 0 people found this review helpful
    “
    IMG policy: iTravelInsured Travel Lite

    During Trip
    Did not use service

    Robert from NC
    Review Received: February 13, 2013
    Was this review helpful?
    0 out of 2 people found this review helpful
    “
    IMG policy: iTravelInsured Standard Travel

    During Trip
    I did not have to contact the insurance carrier.

    Claim Process
    No claim.

    Steven from PA
    Review Received: February 12, 2013
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    0 out of 0 people found this review helpful
    “
    IMG policy: iTravelInsured Travel Lite

    Before Trip
    Since we are both on Medicare it is helpful to have the option of not buying medical coverage for domestic travel. Everything went well with purchasing this insurance but I cannot make any comment about your service as we did not have to file a claim.

    During Trip
    None of these are applicable.

    Claim Process
    No claim.

    Michael from SC
    Review Received: February 5, 2013
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    0 out of 0 people found this review helpful
    “
    IMG policy: iTravelInsured Deluxe Travel

    Before Trip
    NA.

    During Trip
    Did not use.

    Claim Process
    Did not use.

    Mike from SC
    Review Received: January 22, 2013
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    0 out of 0 people found this review helpful
    “
    IMG policy: iTravelInsured Travel Lite

    During Trip
    did not use

    David from CA
    Review Received: January 16, 2013
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    0 out of 0 people found this review helpful
    “
    IMG policy: iTravelInsured Deluxe Travel

    Before Trip
    didn't need much, bought on line, printed and fortunately never had to use it

    During Trip
    provided peace of mind at a reasonable cost

    Judith from FL
    Review Received: December 30, 2012
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    0 out of 0 people found this review helpful
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Last updated: August 30, 2026