IMG Travel Insurance Reviews

Before Trip
Since all transactions were done on-line, I rated 5 stars on all of the above due to ease of access and completion of our insurance needs. We received our confirmation and policy via email within minutes.

During Trip
No contact was necessary.

Claim Process
No claims were made although we wished we had gotten some type of theft insurance when our laptop was stolen at our hotel! We were happy not to have made a claim for medical problems.

During Trip
None of these are applicable for me as I did not use the insurance.

Claim Process
N/A

During Trip
didn't need to contact

Claim Process
no claim

Before Trip
N/A did not make claim and did not use customer service.

Before Trip
I never took the trip. A storm came up and I cancelled the insurance after getting my airline refund. Even the same day as the trip, they let me cancel and get my money back. They may have been afraid I would file a claim for change fees though.

Before Trip
Why I am rating customer servic low is not that the person was lacking but that the policy did not provide moving my existing 1 week policy(postponded because of Hurricane Sandy) to the week provided by my travel agent as a replacement for our cancelled flight. Yet I had no claim????

During Trip
did not use

Claim Process
no claim

During Trip
did not use

Claim Process
no claim

Before Trip
was prompt in contacting me, which was reassuring (to a first time customer) and for around $100 we had peace of mind that we were covered since we were leaving behind aged parents. I will use them again.

During Trip
Not applicable

Claim Process
No claim was made

During Trip
NA

Claim Process
NA

During Trip
Did not need to use insurance or customer service.