IMG Travel Insurance Reviews
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.
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“IMG policy: iTravelInsured Travel Lite
During Trip
NAClaim Process
no claims madeMary from PAReview Received: October 12, 2012Was this review helpful?0 out of 0 people found this review helpful“IMG policy: iTravelInsured Travel LiteDuring Trip
Nothing appliesClaim Process
Doesn't applyAnna from NJReview Received: October 5, 2012Was this review helpful?0 out of 0 people found this review helpful“IMG policy: Patriot InternationalBefore Trip
Fortunately I didn't need to make a claim but will use you again in the future. I was able to find coverage that fit my needs perfectly for a low price. Thank you!Kathleen from FLReview Received: September 27, 2012Was this review helpful?4 out of 25 people found this review helpful“IMG policy: Patriot InternationalDuring Trip
Did not use during trip. Not neededtom from LAReview Received: September 12, 2012Was this review helpful?0 out of 15 people found this review helpful“IMG policy: iTravelInsured Travel LiteDuring Trip
did not useClaim Process
did not useregina from NYReview Received: August 30, 2012Was this review helpful?0 out of 0 people found this review helpful“IMG policy: Patriot InternationalBefore Trip
Wonderful options available to choose from. Competitive rates. It was an easy process.Nia from CAReview Received: August 13, 2012Was this review helpful?0 out of 15 people found this review helpful“IMG policy: iTravelInsured Travel LiteBefore Trip
I did it all online and required no additional service.During Trip
There was no need for any customer service during our trip.Claim Process
No Claim!Elwin from CAReview Received: July 13, 2012Was this review helpful?0 out of 0 people found this review helpful“IMG policy: iTravelInsured Deluxe TravelBefore Trip
No specific comments about setting pre-trip insurance aside from noting the online process was úser friendly'- premium payment & policy confirmation promptly processed.During Trip
Currently not in a position to publicly/privately make comment on the service and reliability of insurance carrier - a small claim is to be submitted and I will readily comment after processing of this. (1st claim in 14 prior o/seas trips)Claim Process
am awaiting directions on how to lodge claim. Email request send - I will wait a further 7 days before approaching 'redress'from other sources.Richard from AustraliaReview Received: July 6, 2012Was this review helpful?1 out of 2 people found this review helpful“IMG policy: iTravelInsured Travel LiteClaim Process
It took a few e Mails and phone calls to have the claim paid without submitting supplementary data. But they did 'listen' and they pid the contracted amount.Richard from NJReview Received: July 5, 2012Was this review helpful?0 out of 0 people found this review helpful“IMG policy: Patriot InternationalDuring Trip
Did not need anythingClaim Process
no claimAnna from TXReview Received: June 12, 2012Was this review helpful?0 out of 10 people found this review helpful
Last updated: August 30, 2026