IMG Travel Insurance Reviews

Before Trip
we placed a claim for delayed baggage on our arrival in the UK on April 26th, emailed all supporting documents and to date have received only the automated response to say received. I have called twice and been told someone will call me back, very un-impressed with the carier thus far

Claim Process
still awaiting a response re the claim

Before Trip
Easy to fill out application, quick response time, gave me comfort on my travels knowing I had a plan in place for all the "what if's" referred you to others going on the trip who also bought.

During Trip
Thank God, I did not have to use your service during the trip.

Claim Process
Did not go on claim.

During Trip
I never needed the services during my trip.

Claim Process
The claim has not been paid as of yet.

During Trip
Very long phone wait times to speak with customer service. Not something you want when you've got a problem. Also, they didn't respond to my email when I asked about changing the policy. I think that was over three weeks ago and haven't got a response.

During Trip
n/a

Before Trip
Efficient, flawless interface.

During Trip
There was no need to ask for service, so no comment

Before Trip
I really was not in contact with customer service, but the automated system worked very well - it was fast and problem-free.

During Trip
n/a - No contact with the service during my trip

Before Trip
All appropriate documentation arrived in a timely manner. The information was clear and complete, including extensive contact data.

During Trip
I did not have any reason to request assistance.

Claim Process
No claim was made. I had a pleasant and uneventful trip.

Before Trip
I liked that they had a policy that did not carry coverage for items I was not interested in and thereby reduced the cost.

During Trip
I did not have any need to contact the carrier during the trip.

Claim Process
Not applicable