IMG Travel Insurance Reviews

Before Trip
I called at the last minute, so documentation via email was excellent. The paper copy was waiting for me when I returned home. I have no idea when it arrived, so I can't evaluate how quickly that part of the process took.

During Trip
I did not need to use the insurance during the trip.

Before Trip
Everything was done online and I had no personal contact with anyone. Documentation was delivered promptly on line as promised.

During Trip
I had no need to contact the insurance carrier during my trip, so cannot rate customer service.

Claim Process
I had no need to submit a claim.

Before Trip
I don't know when documents should arrive. I bought the policy immediately before the trip...and documents were awaiting on our return home.

During Trip
Did not use during.

During Trip
Had to cancel trip due to medical emergency

Claim Process
We were very satisfied with the process as well as the company keeping us informed as to the statuds of the claim

Before Trip
I didn't really need any assistance. Everything went well on my trip

During Trip
Did not
need assistance

Before Trip
You actually speak with a real person. I needed my certification immediately for visa and received it quickly. Phone conversations were very polite & professional. Pleasant company to work with.

During Trip
There was no need for customer service during trip. It was a good trip.

Claim Process
Because there was no claim I cannot give a complete rating but overall II was satisfied. Take note on returning that you should call to cancel immediately if secondary insurance because if you call after the 1st of month you won't receive that months reimbursement but for the reimbursement I did receive it was accurate and in time frame customer service stated.

During Trip
No contact with the carrier during the trip...no claim.

Before Trip
Rec's information in a timely manner, and insurance suited our needs at the time.

During Trip
Did not use.

Before Trip
Did not need them but cancelled a trip previously and they processed my claim and sent me my check