IMG Travel Insurance Reviews
Compare IMG Plans in Just A Few Simple Steps
See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.
-
“IMG policy: iTravelInsured Travel Lite
Before Trip
I did not take the tripdiana from CAReview Received: May 23, 2011Was this review helpful?0 out of 0 people found this review helpful“IMG policy: iTravelInsured Travel LiteBefore Trip
No opportunity to experience customer service outside the websiteDuring Trip
Did not access during tripClaim Process
No ClaimThomas from TNReview Received: May 14, 2011Was this review helpful?0 out of 2 people found this review helpful“IMG policy: iTravelInsured Deluxe TravelClaim Process
no claims madeAnthony from MSReview Received: February 22, 2011Was this review helpful?0 out of 0 people found this review helpful“IMG policy: iTravelInsured Travel LiteBefore Trip
HAPPY TO HAVE FOUND YOU...SQUAREMOUTHKatharine from CAReview Received: January 21, 2011Was this review helpful?0 out of 0 people found this review helpful“IMG policy: iTravelInsured Deluxe TravelBefore Trip
Will definitely use this agency in future.Elizabeth from Trinidad and TobagoReview Received: January 9, 2011Was this review helpful?0 out of 0 people found this review helpful“IMG policy: Patriot AmericaBefore Trip
Even though I appreciated the electronic transactions-Looking back, I realize that it was void of the human touch.During Trip
Didn't have any opportunity to use them really.Sauna from JamaicaReview Received: November 19, 2010Was this review helpful?10 out of 25 people found this review helpful“IMG policy: iTravelInsured Travel LiteClaim Process
no claimsHenry from CAReview Received: November 16, 2010Was this review helpful?0 out of 0 people found this review helpful“IMG policy: Patriot InternationalDuring Trip
Did not use service during trip.Claim Process
No claims.John from CAReview Received: September 23, 2010Was this review helpful?0 out of 10 people found this review helpful“IMG policy: iTravelInsured Travel LiteBefore Trip
it was fine, seemed the same as I have had previouslyDuring Trip
didn't need anything - took all the contact information and had the policy available in case I needed itClaim Process
no claim madeRichard from UTReview Received: September 15, 2010Was this review helpful?0 out of 0 people found this review helpful“IMG policy: Patriot InternationalBefore Trip
Selection of insurance was straightforward.During Trip
No rating because thankfully I didn't encounter any problems.Claim Process
No claim made.David R from NHReview Received: August 16, 2010Was this review helpful?0 out of 13 people found this review helpful
Last updated: August 30, 2026