Trips Protected
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SINCE 2005
151,477
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AVG. MONTH
4,469
Total Reviews
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SINCE 2005
3,311
Detailed Rating
Customer Service Before Trip
4.31/5
Customer Service During Trip
3.58/5
Customer Service During Claim
3.54/5

See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.21 (3,311 reviews)

IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.

  • 5
    2003
  • 4
    583
  • 3
    322
  • 2
    147
  • 1
    210
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  • IMG policy: iTravelInsured Deluxe Travel

    Before Trip
    Thanks to Square Mouth all appeared to be secure

    During Trip
    No claims filed but provided a very secure feeling

    Jim from TX
    Review Received: July 31, 2010
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    0 out of 0 people found this review helpful
    IMG policy: Patriot International

    Before Trip
    Was very pleased and felt secure knowing that if I needed emergency help, it was there. Since I didn't have any claims, I can't say anything more about your service.

    Kate from NY
    Review Received: July 16, 2010
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    0 out of 7 people found this review helpful
    IMG policy: iTravelInsured Travel Lite

    During Trip
    not needed

    Brenda from NV
    Review Received: July 12, 2010
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    0 out of 0 people found this review helpful
    IMG policy: iTravelInsured Deluxe Travel

    Before Trip
    No problem at all all went fine.

    Raymond from Puerto Rico
    Review Received: July 9, 2010
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    0 out of 0 people found this review helpful
    IMG policy: Patriot International

    During Trip
    not applicable

    Claim Process
    not applicable

    anna may from PA
    Review Received: June 28, 2010
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    2 out of 34 people found this review helpful
    IMG policy: Patriot International

    Before Trip
    i made several phone calls before purchasing, i needed help to find an appropriate policy. the first 2 phone calls referred me back to the internet, the last one finally matched me with a policy and emailed it to me so that i could purchase it.

    During Trip
    not applicable

    Claim Process
    not applicable

    mary from PA
    Review Received: June 28, 2010
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    25 out of 43 people found this review helpful
    IMG policy: iTravelInsured Travel Lite

    Before Trip
    I had to clarify something since the travel situation was a bit different. I did not have a problem getting ahold of a representative and my question was answered without hesitation.

    During Trip
    Thankfully, did not have to use the hotline or any part of the insurance during the trip.

    Claim Process
    No claim.

    NANCY from MO
    Review Received: June 14, 2010
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    0 out of 0 people found this review helpful
    IMG policy: Patriot International

    Before Trip
    easy transaction - no issues

    During Trip
    did not use emergency services

    Claim Process
    no claims

    John from MI
    Review Received: June 8, 2010
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    0 out of 6 people found this review helpful
    IMG policy: Patriot International

    Before Trip
    i had to change the deductible, and it took sometime to get in touch with someone.

    During Trip
    i had no problem, so i didn't use the service during the trip

    Sharon from VA
    Review Received: June 5, 2010
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    0 out of 7 people found this review helpful
    IMG policy: iTravelInsured Travel Lite

    During Trip
    We had no reason to contact the carrier during or after the trip.

    Brenda from NV
    Review Received: June 3, 2010
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    0 out of 0 people found this review helpful

Last updated: August 30, 2026