See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.
Before Trip
Thanks to Square Mouth all appeared to be secure
During Trip
No claims filed but provided a very secure feeling
Before Trip
Was very pleased and felt secure knowing that if I needed emergency help, it was there. Since I didn't have any claims, I can't say anything more about your service.
During Trip
not needed
Before Trip
No problem at all all went fine.
During Trip
not applicable
Claim Process
not applicable
Before Trip
i made several phone calls before purchasing, i needed help to find an appropriate policy. the first 2 phone calls referred me back to the internet, the last one finally matched me with a policy and emailed it to me so that i could purchase it.
During Trip
not applicable
Claim Process
not applicable
Before Trip
I had to clarify something since the travel situation was a bit different. I did not have a problem getting ahold of a representative and my question was answered without hesitation.
During Trip
Thankfully, did not have to use the hotline or any part of the insurance during the trip.
Claim Process
No claim.
Before Trip
easy transaction - no issues
During Trip
did not use emergency services
Claim Process
no claims
Before Trip
i had to change the deductible, and it took sometime to get in touch with someone.
During Trip
i had no problem, so i didn't use the service during the trip
During Trip
We had no reason to contact the carrier during or after the trip.
Last updated: August 30, 2026