See how IMG compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
IMG customers have noted that the customer service is attentive both before and during their trips, especially when they need to modify their policies. Some customers have experienced difficulties with the online claims portal and uploading documents. However, IMG has recently improved its claims process to make it more efficient and transparent for customers.
During Trip
not used during trip
Claim Process
no claim made
Claim Process
no claim
During Trip
Did not use service
During Trip
I did not have to contact the insurance carrier.
Claim Process
No claim.
Before Trip
Since we are both on Medicare it is helpful to have the option of not buying medical coverage for domestic travel. Everything went well with purchasing this insurance but I cannot make any comment about your service as we did not have to file a claim.
During Trip
None of these are applicable.
Claim Process
No claim.
Before Trip
NA.
During Trip
Did not use.
Claim Process
Did not use.
During Trip
did not use
Before Trip
didn't need much, bought on line, printed and fortunately never had to use it
During Trip
provided peace of mind at a reasonable cost
Before Trip
Since all transactions were done on-line, I rated 5 stars on all of the above due to ease of access and completion of our insurance needs. We received our confirmation and policy via email within minutes.
During Trip
No contact was necessary.
Claim Process
No claims were made although we wished we had gotten some type of theft insurance when our laptop was stolen at our hotel! We were happy not to have made a claim for medical problems.
During Trip
None of these are applicable for me as I did not use the insurance.
Claim Process
N/A
Last updated: November 5, 2026